From efd316d90e5516adc7695594220dc6e754761e47 Mon Sep 17 00:00:00 2001
From: kur0nek-o <maulana21mh@gmail.com>
Date: Wed, 3 Apr 2024 16:48:39 +0700
Subject: [PATCH] feat: create pdf, xlsx and lihat laporan in monalisa
 rekapitulasi keluhan

---
 .../MonalisaKR_GangguanPerJenisKeluhan.vue    |  57 +-
 .../MonalisaKR_JumlahDDRPTRCTKeluhan.vue      |  68 +--
 .../Rekap/MonalisaKR_JumlahKaliKeluhan.vue    |  67 +--
 .../Rekap/MonalisaKR_KeluhanBelumSelesai.vue  |  68 +--
 .../Rekap/MonalisaKR_LaporUlangKeluhan.vue    |  67 +--
 .../Rekap/MonalisaKR_RecoveryTimeKeluhan.vue  |  67 +--
 .../Rekap/MonalisaKR_ResponseTimeKeluhan.vue  |  66 +--
 .../MonalisaKR_GangguanPerJenisKeluhan.ts     | 275 ++++++++++
 .../Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.ts | 325 ++++++++++++
 .../Rekap/MonalisaKR_JumlahKaliKeluhan.ts     | 373 +++++++++++++
 .../Rekap/MonalisaKR_KeluhanBelumSelesai.ts   | 489 ++++++++++++++++++
 .../Rekap/MonalisaKR_LaporUlangKeluhan.ts     | 372 +++++++++++++
 .../Rekap/MonalisaKR_RecoveryTimeKeluhan.ts   | 383 ++++++++++++++
 .../Rekap/MonalisaKR_ResponseTimeKeluhan.ts   | 383 ++++++++++++++
 14 files changed, 2855 insertions(+), 205 deletions(-)
 create mode 100644 src/report/Monalisa/Keluhan/Rekap/MonalisaKR_GangguanPerJenisKeluhan.ts
 create mode 100644 src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.ts
 create mode 100644 src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.ts
 create mode 100644 src/report/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.ts
 create mode 100644 src/report/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.ts
 create mode 100644 src/report/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.ts
 create mode 100644 src/report/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.ts

diff --git a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_GangguanPerJenisKeluhan.vue b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_GangguanPerJenisKeluhan.vue
index 7832c5c..a656c9c 100755
--- a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_GangguanPerJenisKeluhan.vue
+++ b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_GangguanPerJenisKeluhan.vue
@@ -1,5 +1,6 @@
 <template>
   <Filters
+    @run-report="() => exportToPDF(reportMeta, data, true)"
     @reset-form="data = []"
     @run-search="() => filterData(filters)"
     :report-button="true"
@@ -138,17 +139,16 @@ import {
   DxSummary,
   DxTotalItem
 } from 'devextreme-vue/data-grid'
-import { jsPDF } from 'jspdf'
-import { exportDataGrid as exportToPdf } from 'devextreme/pdf_exporter'
-import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
-import { saveAs } from 'file-saver'
-import { Workbook } from 'exceljs'
-import { useQuery } from '@vue/apollo-composable'
 import { formatNumber, formatPercentage, isNumber } from '@/utils/numbers'
 import { queries, requestGraphQl } from '@/utils/api/api.graphql'
 import { apolloClient } from '@/utils/api/api.graphql'
 import { provideApolloClient } from '@vue/apollo-composable'
 import BufferDialog from '@/components/Dialogs/BufferDialog.vue'
+import { getMonthName } from '@/utils/texts'
+import {
+  exportToPDF,
+  exportToXLSX
+} from '@/report/Monalisa/Keluhan/Rekap/MonalisaKR_GangguanPerJenisKeluhan'
 
 const client = apolloClient()
 provideApolloClient(client)
@@ -168,33 +168,22 @@ const filters = ref()
 const currentYear = ref(new Date().getFullYear())
 const currentMonth = ref(new Date().getMonth() + 1)
 const lastYear = ref(new Date().getFullYear() - 1)
+const reportMeta = ref({
+  regional: { id: 0, name: 'Semua Regional' },
+  uid: { id: 0, name: 'Semua Unit Induk Distribusi/Wilayah' },
+  up3: { id: 0, name: 'Semua Unit Pelaksanaan Pelayanan Pelanggan' },
+  ulp: { id: 0, name: 'Semua Unit Layanan Pelanggan' },
+  bulan: { id: new Date().getMonth(), name: getMonthName(new Date().getMonth()) },
+  tahun: { id: new Date().getFullYear(), name: new Date().getFullYear().toString() },
+  periode: ''
+})
 
 const onExporting = (e: any) => {
   if (e.format === 'pdf') {
-    const doc = new jsPDF()
-
-    exportToPdf({
-      jsPDFDocument: doc,
-      component: e.component,
-      indent: 5
-    }).then(() => {
-      doc.save(`.pdf`)
-    })
+    exportToPDF(reportMeta.value, data.value)
+  } else if (e.format === 'xlsx') {
+    exportToXLSX(reportMeta.value, e)
   } else {
-    const workbook = new Workbook()
-    const worksheet = workbook.addWorksheet('Employees')
-
-    exportToExcel({
-      component: e.component,
-      worksheet,
-      autoFilterEnabled: true
-    }).then(() => {
-      workbook.xlsx.writeBuffer().then((buffer: any) => {
-        saveAs(new Blob([buffer], { type: 'application/octet-stream' }), 'DataGrid.xlsx')
-      })
-    })
-
-    e.cancel = true
   }
 }
 
@@ -284,6 +273,16 @@ const filterData = async (params: any) => {
       } else {
         data.value = []
       }
+
+      reportMeta.value = {
+        regional: regional,
+        uid: uid,
+        up3: up3,
+        ulp: ulp,
+        bulan: bulan,
+        tahun: tahun,
+        periode: `${bulan.name} ${tahun.name}`
+      }
     })
     .catch((err) => {
       console.error(err)
diff --git a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.vue b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.vue
index d4275be..4f94d3f 100755
--- a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.vue
+++ b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.vue
@@ -1,5 +1,6 @@
 <template>
   <Filters
+    @run-report="() => exportToPDF(reportMeta, data, true)"
     @reset-form="data = []"
     @run-search="() => filterData(filters)"
     :report-button="true"
@@ -47,6 +48,14 @@
         css-class="custom-table-column"
         cell-template="formatText"
       />
+      <DxColumn
+        alignment="center"
+        data-field=""
+        caption="NASIONAL"
+        css-class="custom-table-column"
+        cell-template="formatText"
+        :group-index="0"
+      />
       <DxColumn
         alignment="center"
         :min-width="170"
@@ -381,18 +390,16 @@ import {
   DxSelection,
   DxSummary
 } from 'devextreme-vue/data-grid'
-import { jsPDF } from 'jspdf'
-import { exportDataGrid as exportToPdf } from 'devextreme/pdf_exporter'
-import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
-import { saveAs } from 'file-saver'
-import { Workbook } from 'exceljs'
-import { useQuery } from '@vue/apollo-composable'
 import { getMonthName } from '@/utils/texts'
 import { formatNumber, formatPercentage, isNumber } from '@/utils/numbers'
 import { queries, requestGraphQl } from '@/utils/api/api.graphql'
 import { apolloClient } from '@/utils/api/api.graphql'
 import { provideApolloClient } from '@vue/apollo-composable'
 import BufferDialog from '@/components/Dialogs/BufferDialog.vue'
+import {
+  exportToPDF,
+  exportToXLSX
+} from '@/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan'
 
 const client = apolloClient()
 provideApolloClient(client)
@@ -411,33 +418,24 @@ const loadingSubData = ref(false)
 const currentYear = ref(new Date().getFullYear())
 const currentMonth = ref(new Date().getMonth() + 1)
 const lastYear = ref(new Date().getFullYear() - 1)
+const reportMeta = ref({
+  regional: { id: 0, name: 'Semua Regional' },
+  uid: { id: 0, name: 'Semua Unit Induk Distribusi/Wilayah' },
+  up3: { id: 0, name: 'Semua Unit Pelaksanaan Pelayanan Pelanggan' },
+  ulp: { id: 0, name: 'Semua Unit Layanan Pelanggan' },
+  bulan: { id: new Date().getMonth(), name: getMonthName(new Date().getMonth()) },
+  tahun: { id: new Date().getFullYear(), name: new Date().getFullYear().toString() },
+  periode: '',
+  currentMonth: currentMonth.value,
+  currentYear: currentYear.value
+})
 
 const onExporting = (e: any) => {
   if (e.format === 'pdf') {
-    const doc = new jsPDF()
-
-    exportToPdf({
-      jsPDFDocument: doc,
-      component: e.component,
-      indent: 5
-    }).then(() => {
-      doc.save(`.pdf`)
-    })
+    exportToPDF(reportMeta.value, data.value)
+  } else if (e.format === 'xlsx') {
+    exportToXLSX(reportMeta.value, e)
   } else {
-    const workbook = new Workbook()
-    const worksheet = workbook.addWorksheet('Employees')
-
-    exportToExcel({
-      component: e.component,
-      worksheet,
-      autoFilterEnabled: true
-    }).then(() => {
-      workbook.xlsx.writeBuffer().then((buffer: any) => {
-        saveAs(new Blob([buffer], { type: 'application/octet-stream' }), 'DataGrid.xlsx')
-      })
-    })
-
-    e.cancel = true
   }
 }
 const getDetail = async () => {
@@ -527,6 +525,18 @@ const filterData = async (params: any) => {
       } else {
         data.value = []
       }
+
+      reportMeta.value = {
+        regional: regional,
+        uid: uid,
+        up3: up3,
+        ulp: ulp,
+        bulan: bulan,
+        tahun: tahun,
+        periode: `${bulan.name} ${tahun.name}`,
+        currentMonth: bulan.id,
+        currentYear: tahun.id
+      }
     })
     .catch((err) => {
       console.error(err)
diff --git a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.vue b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.vue
index 5f1284d..4f44c05 100755
--- a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.vue
+++ b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.vue
@@ -1,5 +1,6 @@
 <template>
   <Filters
+    @run-report="() => exportToPDF(reportMeta, data, true)"
     @run-search="() => filterData(filters)"
     :report-button="true"
     @reset-form="data = []"
@@ -260,6 +261,7 @@
       </template>
     </DxDataGrid>
   </div>
+
   <BufferDialog v-if="loadingData || loadingSubData" />
 </template>
 
@@ -283,17 +285,15 @@ import {
   DxSummary,
   DxTotalItem
 } from 'devextreme-vue/data-grid'
-import { jsPDF } from 'jspdf'
-import { exportDataGrid as exportToPdf } from 'devextreme/pdf_exporter'
-import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
-import { saveAs } from 'file-saver'
-import { Workbook } from 'exceljs'
-import { useQuery } from '@vue/apollo-composable'
 import { queries, requestGraphQl } from '@/utils/api/api.graphql'
 import { formatNumber, formatPercentage, isNumber } from '@/utils/numbers'
 import { apolloClient } from '@/utils/api/api.graphql'
 import { provideApolloClient } from '@vue/apollo-composable'
 import BufferDialog from '@/components/Dialogs/BufferDialog.vue'
+import {
+  exportToPDF,
+  exportToXLSX
+} from '@/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan'
 
 const client = apolloClient()
 provideApolloClient(client)
@@ -316,33 +316,27 @@ const lastYearMoM = ref(
 const currentYear = ref(new Date().getFullYear())
 const currentMonth = ref(new Date().getMonth())
 const lastYear = ref(currentYear.value - 1)
+const reportMeta = ref({
+  regional: { id: 0, name: 'Semua Regional' },
+  uid: { id: 0, name: 'Semua Unit Induk Distribusi/Wilayah' },
+  up3: { id: 0, name: 'Semua Unit Pelaksanaan Pelayanan Pelanggan' },
+  ulp: { id: 0, name: 'Semua Unit Layanan Pelanggan' },
+  bulan: { id: new Date().getMonth(), name: getMonthName(new Date().getMonth()) },
+  tahun: { id: new Date().getFullYear(), name: new Date().getFullYear().toString() },
+  periode: '',
+  lastMonth: new Date().getMonth() == 1 ? 12 : new Date().getMonth() - 1,
+  lastYearMoM: new Date().getMonth() == 1 ? new Date().getFullYear() - 1 : new Date().getFullYear(),
+  currentMonth: new Date().getMonth(),
+  currentYear: new Date().getFullYear(),
+  lastYear: new Date().getFullYear() - 1
+})
 
 const onExporting = (e: any) => {
   if (e.format === 'pdf') {
-    const doc = new jsPDF()
-
-    exportToPdf({
-      jsPDFDocument: doc,
-      component: e.component,
-      indent: 5
-    }).then(() => {
-      doc.save(`.pdf`)
-    })
+    exportToPDF(reportMeta.value, data.value)
+  } else if (e.format === 'xlsx') {
+    exportToXLSX(reportMeta.value, e)
   } else {
-    const workbook = new Workbook()
-    const worksheet = workbook.addWorksheet('Employees')
-
-    exportToExcel({
-      component: e.component,
-      worksheet,
-      autoFilterEnabled: true
-    }).then(() => {
-      workbook.xlsx.writeBuffer().then((buffer: any) => {
-        saveAs(new Blob([buffer], { type: 'application/octet-stream' }), 'DataGrid.xlsx')
-      })
-    })
-
-    e.cancel = true
   }
 }
 
@@ -377,6 +371,21 @@ const filterData = async (params: any) => {
       } else {
         data.value = []
       }
+
+      reportMeta.value = {
+        regional: regional,
+        uid: uid,
+        up3: up3,
+        ulp: ulp,
+        bulan: bulan,
+        tahun: tahun,
+        periode: `${bulan.name} ${tahun.name}`,
+        lastMonth: lastMonth.value,
+        lastYearMoM: lastYearMoM.value,
+        currentMonth: currentMonth.value,
+        currentYear: currentYear.value,
+        lastYear: lastYear.value
+      }
     })
     .catch((err) => {
       console.error(err)
diff --git a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.vue b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.vue
index 020a774..5f5f8cc 100755
--- a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.vue
+++ b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.vue
@@ -1,5 +1,6 @@
 <template>
   <Filters
+    @run-report="() => exportToPDF(reportMeta, data, true)"
     @reset-form="data = []"
     @run-search="() => filterData(filters)"
     :report-button="true"
@@ -213,7 +214,7 @@
           :hover-state-enabled="true"
           @selection-changed="onDataSubSelectionChanged"
           :column-width="100"
-          @exporting="onExporting"
+          @exporting="onExportingDetail"
           :allow-column-resizing="true"
           column-resizing-mode="widget"
         >
@@ -533,19 +534,20 @@ import {
   DxSummary,
   DxTotalItem
 } from 'devextreme-vue/data-grid'
-import { jsPDF } from 'jspdf'
-import { exportDataGrid as exportToPdf } from 'devextreme/pdf_exporter'
-import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
 import { formatNumber, formatPercentage, isNumber } from '@/utils/numbers'
-import { saveAs } from 'file-saver'
-import { Workbook } from 'exceljs'
-import { useQuery } from '@vue/apollo-composable'
 import { apolloClient, queries, requestGraphQl } from '@/utils/api/api.graphql'
 import { provideApolloClient } from '@vue/apollo-composable'
 import BufferDialog from '@/components/Dialogs/BufferDialog.vue'
 import DetailDialog from '@/components/Dialogs/DetailDialog.vue'
 import { formatWaktu } from '@/components/Form/FiltersType/reference'
 import InputText from '@/components/InputText.vue'
+import { getMonthName } from '@/utils/texts'
+import {
+  exportToPDF,
+  exportToXLSX,
+  exportDetailToPDF,
+  exportDetailToXLSX
+} from '@/report/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai'
 
 const client = apolloClient()
 provideApolloClient(client)
@@ -565,33 +567,31 @@ const currentYear = ref(new Date().getFullYear())
 const currentMonth = ref(new Date().getMonth())
 const lastYear = ref(currentYear.value - 1)
 const filters = ref()
+const reportMeta = ref({
+  regional: { id: 0, name: 'Semua Regional' },
+  uid: { id: 0, name: 'Semua Unit Induk Distribusi/Wilayah' },
+  up3: { id: 0, name: 'Semua Unit Pelaksanaan Pelayanan Pelanggan' },
+  ulp: { id: 0, name: 'Semua Unit Layanan Pelanggan' },
+  bulan: { id: new Date().getMonth(), name: getMonthName(new Date().getMonth()) },
+  tahun: { id: new Date().getFullYear(), name: new Date().getFullYear().toString() },
+  periode: ''
+})
 
 const onExporting = (e: any) => {
   if (e.format === 'pdf') {
-    const doc = new jsPDF()
-
-    exportToPdf({
-      jsPDFDocument: doc,
-      component: e.component,
-      indent: 5
-    }).then(() => {
-      doc.save(`.pdf`)
-    })
+    exportToPDF(reportMeta.value, data.value)
+  } else if (e.format === 'xlsx') {
+    exportToXLSX(reportMeta.value, e)
   } else {
-    const workbook = new Workbook()
-    const worksheet = workbook.addWorksheet('Employees')
+  }
+}
 
-    exportToExcel({
-      component: e.component,
-      worksheet,
-      autoFilterEnabled: true
-    }).then(() => {
-      workbook.xlsx.writeBuffer().then((buffer: any) => {
-        saveAs(new Blob([buffer], { type: 'application/octet-stream' }), 'DataGrid.xlsx')
-      })
-    })
-
-    e.cancel = true
+const onExportingDetail = (e: any) => {
+  if (e.format === 'pdf') {
+    exportDetailToPDF(reportMeta.value, dataSub.value)
+  } else if (e.format === 'xlsx') {
+    exportDetailToXLSX(reportMeta.value, e)
+  } else {
   }
 }
 const getDetail = async () => {
@@ -678,6 +678,16 @@ const filterData = async (params: any) => {
       } else {
         data.value = []
       }
+
+      reportMeta.value = {
+        regional: regional,
+        uid: uid,
+        up3: up3,
+        ulp: ulp,
+        bulan: bulan,
+        tahun: tahun,
+        periode: `${bulan.name} ${tahun.name}`
+      }
     })
     .catch((err) => {
       console.error(err)
diff --git a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.vue b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.vue
index 4b96dd2..fc46978 100755
--- a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.vue
+++ b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.vue
@@ -1,5 +1,6 @@
 <template>
   <Filters
+    @run-report="() => exportToPDF(reportMeta, data, true)"
     @reset-form="data = []"
     @run-search="() => filterData(filters)"
     :report-button="true"
@@ -287,18 +288,15 @@ import {
   DxSummary,
   DxTotalItem
 } from 'devextreme-vue/data-grid'
-import { jsPDF } from 'jspdf'
-import { exportDataGrid as exportToPdf } from 'devextreme/pdf_exporter'
-import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
-import { saveAs } from 'file-saver'
-import { Workbook } from 'exceljs'
-import { useQuery } from '@vue/apollo-composable'
-import gql from 'graphql-tag'
 import { getMonthName } from '@/utils/texts'
 import { formatNumber, formatPercentage, isNumber } from '@/utils/numbers'
 import { apolloClient, queries, requestGraphQl } from '@/utils/api/api.graphql'
 import { provideApolloClient } from '@vue/apollo-composable'
 import BufferDialog from '@/components/Dialogs/BufferDialog.vue'
+import {
+  exportToPDF,
+  exportToXLSX
+} from '@/report/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan'
 
 const client = apolloClient()
 provideApolloClient(client)
@@ -322,33 +320,27 @@ const currentYear = ref(new Date().getFullYear())
 const currentMonth = ref(new Date().getMonth())
 const lastYear = ref(currentYear.value - 1)
 const filters = ref()
+const reportMeta = ref({
+  regional: { id: 0, name: 'Semua Regional' },
+  uid: { id: 0, name: 'Semua Unit Induk Distribusi/Wilayah' },
+  up3: { id: 0, name: 'Semua Unit Pelaksanaan Pelayanan Pelanggan' },
+  ulp: { id: 0, name: 'Semua Unit Layanan Pelanggan' },
+  bulan: { id: new Date().getMonth(), name: getMonthName(new Date().getMonth()) },
+  tahun: { id: new Date().getFullYear(), name: new Date().getFullYear().toString() },
+  periode: '',
+  lastMonth: new Date().getMonth() == 1 ? 12 : new Date().getMonth() - 1,
+  lastYearMoM: new Date().getMonth() == 1 ? new Date().getFullYear() - 1 : new Date().getFullYear(),
+  currentMonth: new Date().getMonth(),
+  currentYear: new Date().getFullYear(),
+  lastYear: new Date().getFullYear() - 1
+})
 
 const onExporting = (e: any) => {
   if (e.format === 'pdf') {
-    const doc = new jsPDF()
-
-    exportToPdf({
-      jsPDFDocument: doc,
-      component: e.component,
-      indent: 5
-    }).then(() => {
-      doc.save(`.pdf`)
-    })
+    exportToPDF(reportMeta.value, data.value)
+  } else if (e.format === 'xlsx') {
+    exportToXLSX(reportMeta.value, e)
   } else {
-    const workbook = new Workbook()
-    const worksheet = workbook.addWorksheet('Employees')
-
-    exportToExcel({
-      component: e.component,
-      worksheet,
-      autoFilterEnabled: true
-    }).then(() => {
-      workbook.xlsx.writeBuffer().then((buffer: any) => {
-        saveAs(new Blob([buffer], { type: 'application/octet-stream' }), 'DataGrid.xlsx')
-      })
-    })
-
-    e.cancel = true
   }
 }
 const getDetail = async () => {
@@ -439,6 +431,21 @@ const filterData = async (params: any) => {
       } else {
         data.value = []
       }
+
+      reportMeta.value = {
+        regional: regional,
+        uid: uid,
+        up3: up3,
+        ulp: ulp,
+        bulan: bulan,
+        tahun: tahun,
+        periode: `${bulan.name} ${tahun.name}`,
+        lastMonth: lastMonth.value,
+        lastYearMoM: lastYearMoM.value,
+        currentMonth: currentMonth.value,
+        currentYear: currentYear.value,
+        lastYear: lastYear.value
+      }
     })
     .catch((err) => {
       console.error(err)
diff --git a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.vue b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.vue
index 0367891..fa08cd6 100755
--- a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.vue
+++ b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.vue
@@ -1,5 +1,6 @@
 <template>
   <Filters
+    @run-report="() => exportToPDF(reportMeta, data, true)"
     @reset-form="data = []"
     @run-search="() => filterData(filters)"
     :report-button="true"
@@ -292,18 +293,16 @@ import {
   DxTotalItem,
   DxGrouping
 } from 'devextreme-vue/data-grid'
-import { jsPDF } from 'jspdf'
-import { exportDataGrid as exportToPdf } from 'devextreme/pdf_exporter'
-import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
-import { saveAs } from 'file-saver'
-import { Workbook } from 'exceljs'
-import { useQuery } from '@vue/apollo-composable'
 import { getMonthName } from '@/utils/texts'
 import { queries, requestGraphQl } from '@/utils/api/api.graphql'
 import { formatNumber, formatPercentage, isNumber } from '@/utils/numbers'
 import { apolloClient } from '@/utils/api/api.graphql'
 import { provideApolloClient } from '@vue/apollo-composable'
 import BufferDialog from '@/components/Dialogs/BufferDialog.vue'
+import {
+  exportToPDF,
+  exportToXLSX
+} from '@/report/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan'
 
 const client = apolloClient()
 provideApolloClient(client)
@@ -326,36 +325,29 @@ const lastYearMoM = ref(
 const currentYear = ref(new Date().getFullYear())
 const currentMonth = ref(new Date().getMonth())
 const lastYear = ref(currentYear.value - 1)
+const reportMeta = ref({
+  regional: { id: 0, name: 'Semua Regional' },
+  uid: { id: 0, name: 'Semua Unit Induk Distribusi/Wilayah' },
+  up3: { id: 0, name: 'Semua Unit Pelaksanaan Pelayanan Pelanggan' },
+  ulp: { id: 0, name: 'Semua Unit Layanan Pelanggan' },
+  bulan: { id: new Date().getMonth(), name: getMonthName(new Date().getMonth()) },
+  tahun: { id: new Date().getFullYear(), name: new Date().getFullYear().toString() },
+  periode: '',
+  lastMonth: new Date().getMonth() == 1 ? 12 : new Date().getMonth() - 1,
+  lastYearMoM: new Date().getMonth() == 1 ? new Date().getFullYear() - 1 : new Date().getFullYear(),
+  currentMonth: new Date().getMonth(),
+  currentYear: new Date().getFullYear(),
+  lastYear: new Date().getFullYear() - 1
+})
 
 const onExporting = (e: any) => {
   if (e.format === 'pdf') {
-    const doc = new jsPDF()
-
-    exportToPdf({
-      jsPDFDocument: doc,
-      component: e.component,
-      indent: 5
-    }).then(() => {
-      doc.save(`.pdf`)
-    })
+    exportToPDF(reportMeta.value, data.value)
+  } else if (e.format === 'xlsx') {
+    exportToXLSX(reportMeta.value, e)
   } else {
-    const workbook = new Workbook()
-    const worksheet = workbook.addWorksheet('Employees')
-
-    exportToExcel({
-      component: e.component,
-      worksheet,
-      autoFilterEnabled: true
-    }).then(() => {
-      workbook.xlsx.writeBuffer().then((buffer: any) => {
-        saveAs(new Blob([buffer], { type: 'application/octet-stream' }), 'DataGrid.xlsx')
-      })
-    })
-
-    e.cancel = true
   }
 }
-
 const resetData = () => {
   data.value = []
   dataSub.value = []
@@ -387,6 +379,21 @@ const filterData = async (params: any) => {
       } else {
         data.value = []
       }
+
+      reportMeta.value = {
+        regional: regional,
+        uid: uid,
+        up3: up3,
+        ulp: ulp,
+        bulan: bulan,
+        tahun: tahun,
+        periode: `${bulan.name} ${tahun.name}`,
+        lastMonth: lastMonth.value,
+        lastYearMoM: lastYearMoM.value,
+        currentMonth: currentMonth.value,
+        currentYear: currentYear.value,
+        lastYear: lastYear.value
+      }
     })
     .catch((err) => {
       console.error(err)
diff --git a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.vue b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.vue
index fade4e5..5dc2260 100755
--- a/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.vue
+++ b/src/components/Pages/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.vue
@@ -1,5 +1,6 @@
 <template>
   <Filters
+    @run-report="() => exportToPDF(reportMeta, data, true)"
     @reset-form="data = []"
     @run-search="() => filterData(filters)"
     :report-button="true"
@@ -292,16 +293,14 @@ import {
   DxTotalItem,
   DxGrouping
 } from 'devextreme-vue/data-grid'
-import { jsPDF } from 'jspdf'
-import { exportDataGrid as exportToPdf } from 'devextreme/pdf_exporter'
-import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
-import { saveAs } from 'file-saver'
-import { Workbook } from 'exceljs'
-import { useQuery } from '@vue/apollo-composable'
 import { getMonthName } from '@/utils/texts'
 import { formatNumber, formatPercentage, isNumber } from '@/utils/numbers'
 import { queries, requestGraphQl } from '@/utils/api/api.graphql'
 import BufferDialog from '@/components/Dialogs/BufferDialog.vue'
+import {
+  exportToPDF,
+  exportToXLSX
+} from '@/report/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan'
 
 const position = { of: '#data' }
 const showIndicator = ref(true)
@@ -315,6 +314,20 @@ const dialogDetail = ref(false)
 const closedialogDetail = () => (dialogDetail.value = false)
 const loadingData = ref(false)
 const loadingSubData = ref(false)
+const reportMeta = ref({
+  regional: { id: 0, name: 'Semua Regional' },
+  uid: { id: 0, name: 'Semua Unit Induk Distribusi/Wilayah' },
+  up3: { id: 0, name: 'Semua Unit Pelaksanaan Pelayanan Pelanggan' },
+  ulp: { id: 0, name: 'Semua Unit Layanan Pelanggan' },
+  bulan: { id: new Date().getMonth(), name: getMonthName(new Date().getMonth()) },
+  tahun: { id: new Date().getFullYear(), name: new Date().getFullYear().toString() },
+  periode: '',
+  lastMonth: new Date().getMonth() == 1 ? 12 : new Date().getMonth() - 1,
+  lastYearMoM: new Date().getMonth() == 1 ? new Date().getFullYear() - 1 : new Date().getFullYear(),
+  currentMonth: new Date().getMonth(),
+  currentYear: new Date().getFullYear(),
+  lastYear: new Date().getFullYear() - 1
+})
 
 const lastMonth = ref(new Date().getMonth() == 1 ? 12 : new Date().getMonth() - 1)
 const lastYearMoM = ref(
@@ -326,30 +339,10 @@ const lastYear = ref(currentYear.value - 1)
 
 const onExporting = (e: any) => {
   if (e.format === 'pdf') {
-    const doc = new jsPDF()
-
-    exportToPdf({
-      jsPDFDocument: doc,
-      component: e.component,
-      indent: 5
-    }).then(() => {
-      doc.save(`.pdf`)
-    })
+    exportToPDF(reportMeta.value, data.value)
+  } else if (e.format === 'xlsx') {
+    exportToXLSX(reportMeta.value, e)
   } else {
-    const workbook = new Workbook()
-    const worksheet = workbook.addWorksheet('Employees')
-
-    exportToExcel({
-      component: e.component,
-      worksheet,
-      autoFilterEnabled: true
-    }).then(() => {
-      workbook.xlsx.writeBuffer().then((buffer: any) => {
-        saveAs(new Blob([buffer], { type: 'application/octet-stream' }), 'DataGrid.xlsx')
-      })
-    })
-
-    e.cancel = true
   }
 }
 
@@ -384,6 +377,21 @@ const filterData = async (params: any) => {
       } else {
         data.value = []
       }
+
+      reportMeta.value = {
+        regional: regional,
+        uid: uid,
+        up3: up3,
+        ulp: ulp,
+        bulan: bulan,
+        tahun: tahun,
+        periode: `${bulan.name} ${tahun.name}`,
+        lastMonth: lastMonth.value,
+        lastYearMoM: lastYearMoM.value,
+        currentMonth: currentMonth.value,
+        currentYear: currentYear.value,
+        lastYear: lastYear.value
+      }
     })
     .catch((err) => {
       console.error(err)
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_GangguanPerJenisKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_GangguanPerJenisKeluhan.ts
new file mode 100644
index 0000000..5ba4c74
--- /dev/null
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_GangguanPerJenisKeluhan.ts
@@ -0,0 +1,275 @@
+import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
+import {
+  Document,
+  AlignmentType,
+  Packer,
+  Paragraph,
+  Table,
+  TableCell,
+  TableRow,
+  VerticalAlign,
+  TextRun,
+  WidthType,
+  PageOrientation
+} from 'docx'
+import { saveAs } from 'file-saver'
+import { jsPDF } from 'jspdf'
+import autoTable from 'jspdf-autotable'
+import { Workbook } from 'exceljs'
+import { setHeaderStyle } from '@/report/utils/xlsx'
+import { formatNumber, formatPercentage } from '@/utils/numbers'
+
+const reportName = '(Monalisa) Rekapitulasi Keluhan Per Jenis Keluhan'
+const fontSize = 5
+
+const formatData = (rawData: any) => {
+  const formattedData: any = []
+
+  const total: any = {
+    jumlah: 0,
+    persen: []
+  }
+
+  rawData.forEach((data: any, index: any) => {
+    formattedData.push([
+      { content: ++index, styles: { halign: 'right' } },
+      data.id_jenis_keluhan,
+      data.nama_jenis_keluhan,
+      formatNumber(data.jumlah),
+      formatPercentage(data.persen)
+    ])
+
+    total.jumlah += data.jumlah
+    total.persen.push(data.persen)
+  })
+
+  formattedData.push([
+    {
+      content: 'TOTAL',
+      colSpan: 3
+    },
+    formatNumber(total.jumlah),
+    formatPercentage(total.persen.reduce((a: any, b: any) => a + b, 0) / total.persen.length)
+  ])
+
+  return formattedData
+}
+
+const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
+  const day = new Date().toLocaleString('id-ID', { weekday: 'long' })
+  const date = new Date().getDate()
+  const month = new Date().toLocaleString('id-ID', { month: 'long' })
+  const year = new Date().getFullYear()
+  const data = formatData(rawData)
+  const doc = new jsPDF({
+    orientation: 'landscape'
+  })
+
+  autoTable(doc, {
+    head: [
+      ['PT. PLN(Persero)', '', ''],
+      [
+        { content: 'UNIT INDUK', styles: { cellWidth: 40 } },
+        { content: ':', styles: { cellWidth: 1 } },
+        reportMeta.uid
+          ? reportMeta.uid.name.toUpperCase()
+          : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+      ],
+      [
+        'UNIT PELAKSANA PELAYANAN PELANGGAN',
+        ':',
+        reportMeta.up3
+          ? reportMeta.up3.name.toUpperCase()
+          : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'UNIT LAYANAN PELANGGAN',
+        ':',
+        reportMeta.ulp
+          ? reportMeta.ulp.name.toUpperCase()
+          : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'REGIONAL',
+        ':',
+        reportMeta.regional
+          ? reportMeta.regional.name.toUpperCase()
+          : 'Semua Regional'.toUpperCase()
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold'
+    },
+    theme: 'plain',
+    startY: 10
+  })
+
+  autoTable(doc, {
+    head: [[`${reportName}`.toUpperCase()], [reportMeta.periode]],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    startY: 23
+  })
+
+  autoTable(doc, {
+    head: [['No', 'ID Gangguan', 'Jenis Gangguan', 'Jumlah', '%']],
+    body: data,
+    styles: {
+      fontSize,
+      cellPadding: 1,
+      lineColor: [0, 0, 0],
+      lineWidth: 0.1,
+      cellWidth: 'auto'
+    },
+    rowPageBreak: 'auto',
+    headStyles: {
+      fillColor: [192, 192, 192],
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      cellWidth: 'wrap',
+      halign: 'center',
+      valign: 'middle'
+    },
+    bodyStyles: {
+      textColor: [0, 0, 0]
+    },
+    didParseCell: function (data) {
+      if (data.row.section === 'head') {
+        data.cell.text = data.cell.text.map(function (word: any) {
+          return word.toUpperCase()
+        })
+      }
+
+      if (data.cell.text[0] === 'TOTAL') {
+        for (const key in data.row.cells) {
+          data.row.cells[key].styles.fillColor = [192, 192, 192]
+          data.row.cells[key].styles.fontStyle = 'bold'
+        }
+      }
+
+      if (data.cell.text[0] === 'ENS') {
+        for (const key in data.row.cells) {
+          data.row.cells[key].styles.fillColor = [192, 192, 192]
+          data.row.cells[key].styles.fontStyle = 'bold'
+        }
+      }
+    },
+    startY: 30
+  })
+
+  autoTable(doc, {
+    head: [
+      [`${day}, ${date}-${month}-${year}`],
+      [
+        {
+          content: '(.........................................)',
+          styles: { minCellHeight: 8, valign: 'bottom' }
+        }
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    tableWidth: 50,
+    margin: { left: 230 }
+  })
+
+  if (preview) {
+    doc.setProperties({
+      title: `${reportName}`
+    })
+    window.open(doc.output('bloburl'))
+  } else {
+    doc.save(`Laporan ${reportName}.pdf`, { returnPromise: true }).then(() => {
+      console.log('pdf berhasil disimpan')
+    })
+  }
+}
+
+const exportToXLSX = (reportMeta: any, e: any) => {
+  const workbook = new Workbook()
+  const worksheet = workbook.addWorksheet(`${reportName}`)
+
+  setHeaderStyle(worksheet, 1, 1, 'PT. PLN(Persero)')
+  setHeaderStyle(
+    worksheet,
+    2,
+    1,
+    `UNIT INDUK : ${
+      reportMeta.uid
+        ? reportMeta.uid.name.toUpperCase()
+        : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    3,
+    1,
+    `UNIT PELAKSANA PELAYANAN PELANGGAN : ${
+      reportMeta.up3
+        ? reportMeta.up3.name.toUpperCase()
+        : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    4,
+    1,
+    `UNIT LAYANAN PELANGGAN : ${
+      reportMeta.ulp
+        ? reportMeta.ulp.name.toUpperCase()
+        : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    5,
+    1,
+    `REGIONAL : ${
+      reportMeta.regional ? reportMeta.regional.name.toUpperCase() : 'Semua Regional'.toUpperCase()
+    }`
+  )
+
+  setHeaderStyle(worksheet, 7, 1, `${reportName}`.toUpperCase(), true)
+  setHeaderStyle(worksheet, 8, 1, reportMeta.periode, true)
+
+  worksheet.mergeCells('A1:E1')
+  worksheet.mergeCells('A2:E2')
+  worksheet.mergeCells('A3:E3')
+  worksheet.mergeCells('A4:E4')
+  worksheet.mergeCells('A5:E5')
+  worksheet.mergeCells('A7:E7')
+  worksheet.mergeCells('A8:E8')
+
+  exportToExcel({
+    component: e.component,
+    worksheet,
+    autoFilterEnabled: true,
+    topLeftCell: { row: 10, column: 1 },
+    loadPanel: {
+      enabled: false
+    }
+  }).then(() => {
+    workbook.xlsx.writeBuffer().then((buffer: any) => {
+      saveAs(new Blob([buffer], { type: 'application/octet-stream' }), `Laporan ${reportName}.xlsx`)
+    })
+  })
+
+  e.cancel = true
+}
+
+export { exportToPDF, exportToXLSX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.ts
new file mode 100644
index 0000000..0698704
--- /dev/null
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.ts
@@ -0,0 +1,325 @@
+import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
+import {
+  Document,
+  AlignmentType,
+  Packer,
+  Paragraph,
+  Table,
+  TableCell,
+  TableRow,
+  VerticalAlign,
+  TextRun,
+  WidthType,
+  PageOrientation
+} from 'docx'
+import { saveAs } from 'file-saver'
+import { jsPDF } from 'jspdf'
+import autoTable from 'jspdf-autotable'
+import { Workbook } from 'exceljs'
+import { setHeaderStyle } from '@/report/utils/xlsx'
+import { formatNumber, formatPercentage } from '@/utils/numbers'
+import { getMonthName } from '@/utils/texts'
+
+const reportName = 'Jumlah dan Durasi RPT RCT Keluhan'
+const fontSize = 5
+
+const formatData = (rawData: any) => {
+  const formattedData: any = []
+
+  const total: any = {
+    total_durasi_response_time_bulan_ini: 0,
+    count_durasi_response_time_bulan_ini: 0,
+    total_durasi_recovery_time_bulan_ini: 0,
+    count_durasi_recovery_time_bulan_ini: 0,
+    total_durasi_response_time_tahun_ini: 0,
+    count_durasi_response_time_tahun_ini: 0,
+    total_durasi_recovery_time_tahun_ini: 0,
+    count_durasi_recovery_time_tahun_ini: 0
+  }
+
+  rawData.forEach((data: any) => {
+    total.total_durasi_response_time_bulan_ini += data.total_durasi_response_time_bulan_ini
+    total.count_durasi_response_time_bulan_ini += data.count_durasi_response_time_bulan_ini
+    total.total_durasi_recovery_time_bulan_ini += data.total_durasi_recovery_time_bulan_ini
+    total.count_durasi_recovery_time_bulan_ini += data.count_durasi_recovery_time_bulan_ini
+    total.total_durasi_response_time_tahun_ini += data.total_durasi_response_time_tahun_ini
+    total.count_durasi_response_time_tahun_ini += data.count_durasi_response_time_tahun_ini
+    total.total_durasi_recovery_time_tahun_ini += data.total_durasi_recovery_time_tahun_ini
+    total.count_durasi_recovery_time_tahun_ini += data.count_durasi_recovery_time_tahun_ini
+  })
+
+  formattedData.push([
+    'NASIONAL',
+    formatNumber(total.total_durasi_response_time_bulan_ini),
+    formatNumber(total.count_durasi_response_time_bulan_ini),
+    formatNumber(
+      total.total_durasi_response_time_bulan_ini / total.count_durasi_response_time_bulan_ini
+    ),
+    formatNumber(total.total_durasi_recovery_time_bulan_ini),
+    formatNumber(total.count_durasi_recovery_time_bulan_ini),
+    formatPercentage(
+      total.total_durasi_recovery_time_bulan_ini / total.count_durasi_recovery_time_bulan_ini
+    ),
+    formatNumber(total.total_durasi_response_time_tahun_ini),
+    formatNumber(total.count_durasi_response_time_tahun_ini),
+    formatPercentage(
+      total.total_durasi_response_time_tahun_ini / total.count_durasi_response_time_tahun_ini
+    ),
+    formatNumber(total.total_durasi_recovery_time_tahun_ini),
+    formatNumber(total.count_durasi_recovery_time_tahun_ini),
+    formatPercentage(
+      total.total_durasi_recovery_time_tahun_ini / total.count_durasi_recovery_time_tahun_ini
+    )
+  ])
+
+  return formattedData
+}
+
+const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
+  const day = new Date().toLocaleString('id-ID', { weekday: 'long' })
+  const date = new Date().getDate()
+  const month = new Date().toLocaleString('id-ID', { month: 'long' })
+  const year = new Date().getFullYear()
+  const data = formatData(rawData)
+  const doc = new jsPDF({
+    orientation: 'landscape'
+  })
+
+  autoTable(doc, {
+    head: [
+      ['PT. PLN(Persero)', '', ''],
+      [
+        { content: 'UNIT INDUK', styles: { cellWidth: 40 } },
+        { content: ':', styles: { cellWidth: 1 } },
+        reportMeta.uid
+          ? reportMeta.uid.name.toUpperCase()
+          : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+      ],
+      [
+        'UNIT PELAKSANA PELAYANAN PELANGGAN',
+        ':',
+        reportMeta.up3
+          ? reportMeta.up3.name.toUpperCase()
+          : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'UNIT LAYANAN PELANGGAN',
+        ':',
+        reportMeta.ulp
+          ? reportMeta.ulp.name.toUpperCase()
+          : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'REGIONAL',
+        ':',
+        reportMeta.regional
+          ? reportMeta.regional.name.toUpperCase()
+          : 'Semua Regional'.toUpperCase()
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold'
+    },
+    theme: 'plain',
+    startY: 10
+  })
+
+  autoTable(doc, {
+    head: [[`${reportName}`.toUpperCase()], [reportMeta.periode]],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    startY: 23
+  })
+
+  autoTable(doc, {
+    head: [
+      [
+        {
+          content: 'Nama Unit',
+          rowSpan: 4
+        },
+        {
+          content: 'Jumlah dan Durasi RPT & RCT Keluhan',
+          colSpan: 12
+        }
+      ],
+      [
+        {
+          content: getMonthName(reportMeta.currentMonth) + ' ' + reportMeta.currentYear,
+          colSpan: 6
+        },
+        {
+          content:
+            's.d' + ' ' + getMonthName(reportMeta.currentMonth) + ' ' + reportMeta.currentYear,
+          colSpan: 6
+        }
+      ],
+      [
+        'Total RPT',
+        'Jumlah Keluhan',
+        'RPT Keluhan',
+        'Total RCT',
+        'Jumlah Keluhan',
+        'RCT Keluhan',
+        'Total RPT',
+        'Jumlah Keluhan',
+        'RPT Keluhan',
+        'Total RCT',
+        'Jumlah Keluhan',
+        'RCT Keluhan'
+      ],
+      ['a', 'b', 'c=a/b', 'd', 'e', 'f=d/e', 'a', 'b', 'c=a/b', 'd', 'e', 'f=d/e']
+    ],
+    body: data,
+    styles: {
+      fontSize,
+      cellPadding: 1,
+      lineColor: [0, 0, 0],
+      lineWidth: 0.1,
+      cellWidth: 'auto'
+    },
+    rowPageBreak: 'auto',
+    headStyles: {
+      fillColor: [192, 192, 192],
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      cellWidth: 'wrap',
+      halign: 'center',
+      valign: 'middle'
+    },
+    bodyStyles: {
+      textColor: [0, 0, 0]
+    },
+    didParseCell: function (data) {
+      if (data.row.section === 'head') {
+        data.cell.text = data.cell.text.map(function (word: any) {
+          return word.toUpperCase()
+        })
+      }
+
+      if (data.cell.text[0] === 'RATA-RATA') {
+        for (const key in data.row.cells) {
+          data.row.cells[key].styles.fillColor = [192, 192, 192]
+          data.row.cells[key].styles.fontStyle = 'bold'
+        }
+      }
+    },
+    startY: 30
+  })
+
+  autoTable(doc, {
+    head: [
+      [`${day}, ${date}-${month}-${year}`],
+      [
+        {
+          content: '(.........................................)',
+          styles: { minCellHeight: 8, valign: 'bottom' }
+        }
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    tableWidth: 50,
+    margin: { left: 230 }
+  })
+
+  if (preview) {
+    doc.setProperties({
+      title: `${reportName}`
+    })
+    window.open(doc.output('bloburl'))
+  } else {
+    doc.save(`Laporan ${reportName}.pdf`, { returnPromise: true }).then(() => {
+      console.log('pdf berhasil disimpan')
+    })
+  }
+}
+
+const exportToXLSX = (reportMeta: any, e: any) => {
+  const workbook = new Workbook()
+  const worksheet = workbook.addWorksheet(`${reportName}`)
+
+  setHeaderStyle(worksheet, 1, 1, 'PT. PLN(Persero)')
+  setHeaderStyle(
+    worksheet,
+    2,
+    1,
+    `UNIT INDUK : ${
+      reportMeta.uid
+        ? reportMeta.uid.name.toUpperCase()
+        : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    3,
+    1,
+    `UNIT PELAKSANA PELAYANAN PELANGGAN : ${
+      reportMeta.up3
+        ? reportMeta.up3.name.toUpperCase()
+        : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    4,
+    1,
+    `UNIT LAYANAN PELANGGAN : ${
+      reportMeta.ulp
+        ? reportMeta.ulp.name.toUpperCase()
+        : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    5,
+    1,
+    `REGIONAL : ${
+      reportMeta.regional ? reportMeta.regional.name.toUpperCase() : 'Semua Regional'.toUpperCase()
+    }`
+  )
+
+  setHeaderStyle(worksheet, 7, 1, `${reportName}`.toUpperCase(), true)
+  setHeaderStyle(worksheet, 8, 1, reportMeta.periode, true)
+
+  worksheet.mergeCells('A1:M1')
+  worksheet.mergeCells('A2:M2')
+  worksheet.mergeCells('A3:M3')
+  worksheet.mergeCells('A4:M4')
+  worksheet.mergeCells('A5:M5')
+  worksheet.mergeCells('A7:M7')
+  worksheet.mergeCells('A8:M8')
+
+  exportToExcel({
+    component: e.component,
+    worksheet,
+    autoFilterEnabled: true,
+    topLeftCell: { row: 10, column: 1 },
+    loadPanel: {
+      enabled: false
+    }
+  }).then(() => {
+    workbook.xlsx.writeBuffer().then((buffer: any) => {
+      saveAs(new Blob([buffer], { type: 'application/octet-stream' }), `Laporan ${reportName}.xlsx`)
+    })
+  })
+
+  e.cancel = true
+}
+
+export { exportToPDF, exportToXLSX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.ts
new file mode 100644
index 0000000..29834e8
--- /dev/null
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.ts
@@ -0,0 +1,373 @@
+import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
+import {
+  Document,
+  AlignmentType,
+  Packer,
+  Paragraph,
+  Table,
+  TableCell,
+  TableRow,
+  VerticalAlign,
+  TextRun,
+  WidthType,
+  PageOrientation
+} from 'docx'
+import { saveAs } from 'file-saver'
+import { jsPDF } from 'jspdf'
+import autoTable from 'jspdf-autotable'
+import { Workbook } from 'exceljs'
+import { setHeaderStyle } from '@/report/utils/xlsx'
+import { formatNumber, formatPercentage } from '@/utils/numbers'
+import { getMonthName } from '@/utils/texts'
+
+const reportName = 'Jumlah Kali Keluhan'
+const fontSize = 5
+const detailFontSize = 3
+
+const groupingData = (data: any) => {
+  const groupedData: any = {}
+
+  data.forEach((item: any) => {
+    const { nama_regional } = item
+
+    if (!groupedData[nama_regional]) {
+      groupedData[nama_regional] = { data: [] }
+    }
+
+    groupedData[nama_regional].data.push(item)
+  })
+
+  for (const regional in groupedData) {
+    const data = groupedData[regional].data
+
+    data.forEach((item: any) => {
+      if (!groupedData[regional].summary) {
+        groupedData[regional].summary = {
+          mom_bulan_kemarin: 0,
+          mom_bulan_ini: 0,
+          persen_mom: [],
+          yoy_tahun_kemarin: 0,
+          yoy_tahun_ini: 0,
+          persen_yoy: []
+        }
+      }
+
+      groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
+      groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
+      groupedData[regional].summary.persen_mom.push(item.persen_mom)
+      groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+      groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
+      groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
+    })
+  }
+
+  return groupedData
+}
+
+const formatData = (rawData: any) => {
+  const data = groupingData(rawData)
+  const formattedData: any = []
+
+  const total: any = {
+    mom_bulan_kemarin: 0,
+    mom_bulan_ini: 0,
+    yoy_tahun_kemarin: 0,
+    yoy_tahun_ini: 0
+  }
+
+  formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+  let no = 1
+  for (const regional in data) {
+    const summary = data[regional].summary
+
+    formattedData.push([
+      { content: no++, styles: { halign: 'right' } },
+      regional,
+      formatNumber(summary.mom_bulan_kemarin),
+      formatNumber(summary.mom_bulan_ini),
+      formatPercentage(
+        !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+          ? '0%'
+          : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) * 100
+      ),
+      formatNumber(summary.yoy_tahun_kemarin),
+      formatNumber(summary.yoy_tahun_ini),
+      formatPercentage(
+        !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+          ? '0%'
+          : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) * 100
+      )
+    ])
+
+    total.mom_bulan_kemarin += summary.mom_bulan_kemarin
+    total.mom_bulan_ini += summary.mom_bulan_ini
+    total.yoy_tahun_kemarin += summary.yoy_tahun_kemarin
+    total.yoy_tahun_ini += summary.yoy_tahun_ini
+  }
+
+  formattedData.push([
+    { content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } },
+    formatNumber(total.mom_bulan_kemarin),
+    formatNumber(total.mom_bulan_ini),
+    formatPercentage(
+      !total.mom_bulan_ini || !total.mom_bulan_kemarin
+        ? '0%'
+        : ((total.mom_bulan_kemarin - total.mom_bulan_ini) / total.mom_bulan_kemarin) * 100
+    ),
+    formatNumber(total.yoy_tahun_kemarin),
+    formatNumber(total.yoy_tahun_ini),
+    formatPercentage(
+      !total.yoy_tahun_ini || !total.yoy_tahun_kemarin
+        ? '0%'
+        : ((total.yoy_tahun_kemarin - total.yoy_tahun_ini) / total.yoy_tahun_kemarin) * 100
+    )
+  ])
+
+  return formattedData
+}
+
+const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
+  const day = new Date().toLocaleString('id-ID', { weekday: 'long' })
+  const date = new Date().getDate()
+  const month = new Date().toLocaleString('id-ID', { month: 'long' })
+  const year = new Date().getFullYear()
+  const data = formatData(rawData)
+  const doc = new jsPDF({
+    orientation: 'landscape'
+  })
+
+  autoTable(doc, {
+    head: [
+      ['PT. PLN(Persero)', '', ''],
+      [
+        { content: 'UNIT INDUK', styles: { cellWidth: 40 } },
+        { content: ':', styles: { cellWidth: 1 } },
+        reportMeta.uid
+          ? reportMeta.uid.name.toUpperCase()
+          : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+      ],
+      [
+        'UNIT PELAKSANA PELAYANAN PELANGGAN',
+        ':',
+        reportMeta.up3
+          ? reportMeta.up3.name.toUpperCase()
+          : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'UNIT LAYANAN PELANGGAN',
+        ':',
+        reportMeta.ulp
+          ? reportMeta.ulp.name.toUpperCase()
+          : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'REGIONAL',
+        ':',
+        reportMeta.regional
+          ? reportMeta.regional.name.toUpperCase()
+          : 'Semua Regional'.toUpperCase()
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold'
+    },
+    theme: 'plain',
+    startY: 10
+  })
+
+  autoTable(doc, {
+    head: [[`${reportName}`.toUpperCase()], [reportMeta.periode]],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    startY: 23
+  })
+
+  autoTable(doc, {
+    head: [
+      [
+        {
+          content: 'No',
+          rowSpan: 3
+        },
+        {
+          content: 'Nama Unit',
+          rowSpan: 3
+        },
+        {
+          content: 'Jumlah Kali Gangguan',
+          colSpan: 6
+        }
+      ],
+      [
+        {
+          content: 'MOM',
+          colSpan: 3
+        },
+        {
+          content: 'YOY',
+          colSpan: 3
+        }
+      ],
+      [
+        `${getMonthName(reportMeta.lastMonth)} ${reportMeta.lastYearMoM}`,
+        `${getMonthName(reportMeta.currentMonth)} ${reportMeta.currentYear}`,
+        '%',
+        `s.d ${getMonthName(reportMeta.currentMonth)} ${reportMeta.lastYear}`,
+        `s.d ${getMonthName(reportMeta.currentMonth)} ${reportMeta.currentYear}`,
+        '%'
+      ]
+    ],
+    body: data,
+    styles: {
+      fontSize,
+      cellPadding: 1,
+      lineColor: [0, 0, 0],
+      lineWidth: 0.1,
+      cellWidth: 'auto'
+    },
+    rowPageBreak: 'auto',
+    headStyles: {
+      fillColor: [192, 192, 192],
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      cellWidth: 'wrap',
+      halign: 'center',
+      valign: 'middle'
+    },
+    bodyStyles: {
+      textColor: [0, 0, 0]
+    },
+    didParseCell: function (data) {
+      if (data.row.section === 'head') {
+        data.cell.text = data.cell.text.map(function (word: any) {
+          return word.toUpperCase()
+        })
+      }
+
+      if (data.cell.text[0] === 'TOTAL') {
+        for (const key in data.row.cells) {
+          data.row.cells[key].styles.fillColor = [192, 192, 192]
+          data.row.cells[key].styles.fontStyle = 'bold'
+        }
+      }
+    },
+    startY: 30
+  })
+
+  autoTable(doc, {
+    head: [
+      [`${day}, ${date}-${month}-${year}`],
+      [
+        {
+          content: '(.........................................)',
+          styles: { minCellHeight: 8, valign: 'bottom' }
+        }
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    tableWidth: 50,
+    margin: { left: 230 }
+  })
+
+  if (preview) {
+    doc.setProperties({
+      title: `${reportName}`
+    })
+    window.open(doc.output('bloburl'))
+  } else {
+    doc.save(`Laporan ${reportName}.pdf`, { returnPromise: true }).then(() => {
+      console.log('pdf berhasil disimpan')
+    })
+  }
+}
+
+const exportToXLSX = (reportMeta: any, e: any) => {
+  const workbook = new Workbook()
+  const worksheet = workbook.addWorksheet(`${reportName}`)
+
+  setHeaderStyle(worksheet, 1, 1, 'PT. PLN(Persero)')
+  setHeaderStyle(
+    worksheet,
+    2,
+    1,
+    `UNIT INDUK : ${
+      reportMeta.uid
+        ? reportMeta.uid.name.toUpperCase()
+        : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    3,
+    1,
+    `UNIT PELAKSANA PELAYANAN PELANGGAN : ${
+      reportMeta.up3
+        ? reportMeta.up3.name.toUpperCase()
+        : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    4,
+    1,
+    `UNIT LAYANAN PELANGGAN : ${
+      reportMeta.ulp
+        ? reportMeta.ulp.name.toUpperCase()
+        : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    5,
+    1,
+    `REGIONAL : ${
+      reportMeta.regional ? reportMeta.regional.name.toUpperCase() : 'Semua Regional'.toUpperCase()
+    }`
+  )
+
+  setHeaderStyle(worksheet, 7, 1, `${reportName}`.toUpperCase(), true)
+  setHeaderStyle(worksheet, 8, 1, reportMeta.periode, true)
+
+  worksheet.mergeCells('A1:G1')
+  worksheet.mergeCells('A2:G2')
+  worksheet.mergeCells('A3:G3')
+  worksheet.mergeCells('A4:G4')
+  worksheet.mergeCells('A5:G5')
+  worksheet.mergeCells('A7:G7')
+  worksheet.mergeCells('A8:G8')
+
+  exportToExcel({
+    component: e.component,
+    worksheet,
+    autoFilterEnabled: true,
+    topLeftCell: { row: 10, column: 1 },
+    loadPanel: {
+      enabled: false
+    }
+  }).then(() => {
+    workbook.xlsx.writeBuffer().then((buffer: any) => {
+      saveAs(new Blob([buffer], { type: 'application/octet-stream' }), `Laporan ${reportName}.xlsx`)
+    })
+  })
+
+  e.cancel = true
+}
+
+export { exportToPDF, exportToXLSX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.ts
new file mode 100644
index 0000000..a6325b9
--- /dev/null
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.ts
@@ -0,0 +1,489 @@
+import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
+import {
+  Document,
+  AlignmentType,
+  Packer,
+  Paragraph,
+  Table,
+  TableCell,
+  TableRow,
+  VerticalAlign,
+  TextRun,
+  WidthType,
+  PageOrientation
+} from 'docx'
+import { saveAs } from 'file-saver'
+import { jsPDF } from 'jspdf'
+import autoTable from 'jspdf-autotable'
+import { Workbook } from 'exceljs'
+import { setHeaderStyle } from '@/report/utils/xlsx'
+import { formatNumber } from '@/utils/numbers'
+import { formatWaktu } from '@/components/Form/FiltersType/reference'
+
+const reportName = 'Rekapitulasi Keluhan Belum Selesai'
+const fontSize = 5
+const detailFontSize = 3
+
+const groupingData = (data: any) => {
+  const groupedData: any = {}
+
+  data.forEach((item: any) => {
+    const { nama_regional } = item
+
+    if (!groupedData[nama_regional]) {
+      groupedData[nama_regional] = { data: [] }
+    }
+
+    groupedData[nama_regional].data.push(item)
+  })
+
+  for (const regional in groupedData) {
+    const data = groupedData[regional].data
+
+    data.forEach((item: any) => {
+      if (!groupedData[regional].summary) {
+        groupedData[regional].summary = {
+          jumlah_keluhan: 0,
+          jumlah_informasi: 0,
+          total: 0
+        }
+      }
+
+      groupedData[regional].summary.jumlah_keluhan += item.jumlah_keluhan
+      groupedData[regional].summary.jumlah_informasi += item.jumlah_informasi
+      groupedData[regional].summary.total += item.total
+    })
+  }
+
+  return groupedData
+}
+
+const formatData = (rawData: any) => {
+  const data = groupingData(rawData)
+  const formattedData: any = []
+
+  const total: any = {
+    jumlah_keluhan: 0,
+    jumlah_informasi: 0,
+    total: 0
+  }
+
+  formattedData.push([{ content: 'NASIONAL', colSpan: 5, styles: { fontStyle: 'bold' } }])
+
+  let no = 1
+  for (const regional in data) {
+    const summary = data[regional].summary
+
+    formattedData.push([
+      { content: no++, styles: { halign: 'right' } },
+      regional,
+      formatNumber(summary.jumlah_keluhan),
+      formatNumber(summary.jumlah_informasi),
+      formatNumber(summary.total)
+    ])
+
+    total.jumlah_keluhan += summary.jumlah_keluhan
+    total.jumlah_informasi += summary.jumlah_informasi
+    total.total += summary.total
+  }
+
+  formattedData.push([
+    { content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } },
+    formatNumber(total.jumlah_keluhan),
+    formatNumber(total.jumlah_informasi),
+    formatNumber(total.total)
+  ])
+
+  return formattedData
+}
+
+const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
+  const day = new Date().toLocaleString('id-ID', { weekday: 'long' })
+  const date = new Date().getDate()
+  const month = new Date().toLocaleString('id-ID', { month: 'long' })
+  const year = new Date().getFullYear()
+  const data = formatData(rawData)
+  const doc = new jsPDF({
+    orientation: 'landscape'
+  })
+
+  autoTable(doc, {
+    head: [
+      ['PT. PLN(Persero)', '', ''],
+      [
+        { content: 'UNIT INDUK', styles: { cellWidth: 40 } },
+        { content: ':', styles: { cellWidth: 1 } },
+        reportMeta.uid
+          ? reportMeta.uid.name.toUpperCase()
+          : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+      ],
+      [
+        'UNIT PELAKSANA PELAYANAN PELANGGAN',
+        ':',
+        reportMeta.up3
+          ? reportMeta.up3.name.toUpperCase()
+          : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'UNIT LAYANAN PELANGGAN',
+        ':',
+        reportMeta.ulp
+          ? reportMeta.ulp.name.toUpperCase()
+          : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'REGIONAL',
+        ':',
+        reportMeta.regional
+          ? reportMeta.regional.name.toUpperCase()
+          : 'Semua Regional'.toUpperCase()
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold'
+    },
+    theme: 'plain',
+    startY: 10
+  })
+
+  autoTable(doc, {
+    head: [[`${reportName}`.toUpperCase()], [reportMeta.periode]],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    startY: 23
+  })
+
+  autoTable(doc, {
+    head: [
+      [
+        {
+          content: 'No',
+          rowSpan: 2
+        },
+        {
+          content: 'Nama Unit',
+          rowSpan: 2
+        },
+        {
+          content: 'Tahun',
+          colSpan: 3
+        }
+      ],
+      ['Keluhan', 'Informasi', 'Total']
+    ],
+    body: data,
+    styles: {
+      fontSize,
+      cellPadding: 1,
+      lineColor: [0, 0, 0],
+      lineWidth: 0.1,
+      cellWidth: 'auto'
+    },
+    rowPageBreak: 'auto',
+    headStyles: {
+      fillColor: [192, 192, 192],
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      cellWidth: 'wrap',
+      halign: 'center',
+      valign: 'middle'
+    },
+    bodyStyles: {
+      textColor: [0, 0, 0]
+    },
+    didParseCell: function (data) {
+      if (data.row.section === 'head') {
+        data.cell.text = data.cell.text.map(function (word: any) {
+          return word.toUpperCase()
+        })
+      }
+
+      if (data.cell.text[0] === 'TOTAL') {
+        for (const key in data.row.cells) {
+          data.row.cells[key].styles.fillColor = [192, 192, 192]
+          data.row.cells[key].styles.fontStyle = 'bold'
+        }
+      }
+    },
+    startY: 30
+  })
+
+  autoTable(doc, {
+    head: [
+      [`${day}, ${date}-${month}-${year}`],
+      [
+        {
+          content: '(.........................................)',
+          styles: { minCellHeight: 8, valign: 'bottom' }
+        }
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    tableWidth: 50,
+    margin: { left: 230 }
+  })
+
+  if (preview) {
+    doc.setProperties({
+      title: `${reportName}`
+    })
+    window.open(doc.output('bloburl'))
+  } else {
+    doc.save(`Laporan ${reportName}.pdf`, { returnPromise: true }).then(() => {
+      console.log('pdf berhasil disimpan')
+    })
+  }
+}
+
+const exportDetailToPDF = (reportMeta: any, rawData: any) => {
+  const day = new Date().toLocaleString('id-ID', { weekday: 'long' })
+  const date = new Date().getDate()
+  const month = new Date().toLocaleString('id-ID', { month: 'long' })
+  const year = new Date().getFullYear()
+  const doc = new jsPDF({
+    orientation: 'landscape'
+  })
+
+  autoTable(doc, {
+    head: [['PT. PLN(Persero)']],
+    styles: {
+      fontSize: detailFontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold'
+    },
+    theme: 'plain',
+    startY: 10,
+    margin: 5
+  })
+
+  autoTable(doc, {
+    head: [[`Daftar Detail ${reportName}`.toUpperCase()], [reportMeta.periode]],
+    styles: {
+      fontSize: detailFontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    startY: 18,
+    margin: 5
+  })
+
+  autoTable(doc, {
+    head: [
+      [
+        'No',
+        'No Laporan',
+        'UID/UIW',
+        'UP3',
+        'ULP',
+        'ID Pelanggan',
+        'Nama Pelapor',
+        'Alamat Pelapor',
+        'No Telp Pelapor',
+        'Keterangan Pelapor',
+        'Penyebab',
+        'Kode Gangguan',
+        'Jenis Gangguan',
+        'Durasi Response Time',
+        'Durasi Recovery Time',
+        'Tgl Lapor'
+      ]
+    ],
+    body: rawData.map((item: any, i: any) => [
+      { content: i + 1, styles: { halign: 'right' } },
+      item.no_laporan,
+      item.nama_uid,
+      item.nama_ulp,
+      item.id_pelanggan,
+      item.nama_pelapor,
+      item.alamat_pelapor,
+      item.no_telp_pelapor,
+      item.keterangan_pelapor,
+      item.penyebab,
+      item.kode_gangguan,
+      item.jenis_gangguan,
+      item.durasi_response_time ? formatWaktu(item.durasi_response_time) : '-',
+      item.durasi_recovery_time ? formatWaktu(item.durasi_recovery_time) : '-',
+      item.waktu_lapor
+    ]),
+    styles: {
+      fontSize: detailFontSize,
+      cellPadding: 1,
+      lineColor: [0, 0, 0],
+      lineWidth: 0.1,
+      cellWidth: 'auto'
+    },
+    rowPageBreak: 'auto',
+    headStyles: {
+      fillColor: [192, 192, 192],
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      cellWidth: 'wrap',
+      halign: 'center',
+      valign: 'middle'
+    },
+    bodyStyles: {
+      textColor: [0, 0, 0]
+    },
+    didParseCell: function (data) {
+      if (data.row.section === 'head') {
+        data.cell.text = data.cell.text.map(function (word: any) {
+          return word.toUpperCase()
+        })
+      }
+    },
+    startY: 24,
+    margin: 5
+  })
+
+  autoTable(doc, {
+    head: [
+      [`${day}, ${date}-${month}-${year}`],
+      [
+        {
+          content: '(.........................................)',
+          styles: { minCellHeight: 8, valign: 'bottom' }
+        }
+      ]
+    ],
+    styles: {
+      fontSize: detailFontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    tableWidth: 50,
+    margin: { left: 230 }
+  })
+
+  doc.save(`Laporan Detail ${reportName}.pdf`, { returnPromise: true }).then(() => {
+    console.log('pdf berhasil disimpan')
+  })
+}
+
+const exportToXLSX = (reportMeta: any, e: any) => {
+  const workbook = new Workbook()
+  const worksheet = workbook.addWorksheet(`${reportName}`)
+
+  setHeaderStyle(worksheet, 1, 1, 'PT. PLN(Persero)')
+  setHeaderStyle(
+    worksheet,
+    2,
+    1,
+    `UNIT INDUK : ${
+      reportMeta.uid
+        ? reportMeta.uid.name.toUpperCase()
+        : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    3,
+    1,
+    `UNIT PELAKSANA PELAYANAN PELANGGAN : ${
+      reportMeta.up3
+        ? reportMeta.up3.name.toUpperCase()
+        : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    4,
+    1,
+    `UNIT LAYANAN PELANGGAN : ${
+      reportMeta.ulp
+        ? reportMeta.ulp.name.toUpperCase()
+        : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    5,
+    1,
+    `REGIONAL : ${
+      reportMeta.regional ? reportMeta.regional.name.toUpperCase() : 'Semua Regional'.toUpperCase()
+    }`
+  )
+
+  setHeaderStyle(worksheet, 7, 1, `${reportName}`.toUpperCase(), true)
+  setHeaderStyle(worksheet, 8, 1, reportMeta.periode, true)
+
+  worksheet.mergeCells('A1:E1')
+  worksheet.mergeCells('A2:E2')
+  worksheet.mergeCells('A3:E3')
+  worksheet.mergeCells('A4:E4')
+  worksheet.mergeCells('A5:E5')
+  worksheet.mergeCells('A7:E7')
+  worksheet.mergeCells('A8:E8')
+
+  exportToExcel({
+    component: e.component,
+    worksheet,
+    autoFilterEnabled: true,
+    topLeftCell: { row: 10, column: 1 },
+    loadPanel: {
+      enabled: false
+    }
+  }).then(() => {
+    workbook.xlsx.writeBuffer().then((buffer: any) => {
+      saveAs(new Blob([buffer], { type: 'application/octet-stream' }), `Laporan ${reportName}.xlsx`)
+    })
+  })
+
+  e.cancel = true
+}
+
+const exportDetailToXLSX = (reportMeta: any, e: any) => {
+  const workbook = new Workbook()
+  const worksheet = workbook.addWorksheet(`Detail ${reportName}`)
+
+  setHeaderStyle(worksheet, 1, 1, 'PT. PLN(Persero)')
+  setHeaderStyle(worksheet, 3, 1, `Daftar Detail ${reportName}`.toUpperCase(), true)
+  setHeaderStyle(worksheet, 4, 1, reportMeta.periode, true)
+
+  worksheet.mergeCells('A1:P1')
+  worksheet.mergeCells('A3:P3')
+  worksheet.mergeCells('A4:P4')
+
+  exportToExcel({
+    component: e.component,
+    worksheet,
+    autoFilterEnabled: true,
+    topLeftCell: { row: 6, column: 1 },
+    loadPanel: {
+      enabled: false
+    }
+  }).then(() => {
+    workbook.xlsx.writeBuffer().then((buffer: any) => {
+      saveAs(
+        new Blob([buffer], { type: 'application/octet-stream' }),
+        `Laporan Detail ${reportName}.xlsx`
+      )
+    })
+  })
+
+  e.cancel = true
+}
+
+export { exportToPDF, exportToXLSX, exportDetailToPDF, exportDetailToXLSX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.ts
new file mode 100644
index 0000000..5fdd239
--- /dev/null
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.ts
@@ -0,0 +1,372 @@
+import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
+import {
+  Document,
+  AlignmentType,
+  Packer,
+  Paragraph,
+  Table,
+  TableCell,
+  TableRow,
+  VerticalAlign,
+  TextRun,
+  WidthType,
+  PageOrientation
+} from 'docx'
+import { saveAs } from 'file-saver'
+import { jsPDF } from 'jspdf'
+import autoTable from 'jspdf-autotable'
+import { Workbook } from 'exceljs'
+import { setHeaderStyle } from '@/report/utils/xlsx'
+import { formatNumber, formatPercentage } from '@/utils/numbers'
+import { getMonthName } from '@/utils/texts'
+
+const reportName = 'Rekapitulasi Lapor Ulang Keluhan'
+const fontSize = 5
+
+const groupingData = (data: any) => {
+  const groupedData: any = {}
+
+  data.forEach((item: any) => {
+    const { nama_regional } = item
+
+    if (!groupedData[nama_regional]) {
+      groupedData[nama_regional] = { data: [] }
+    }
+
+    groupedData[nama_regional].data.push(item)
+  })
+
+  for (const regional in groupedData) {
+    const data = groupedData[regional].data
+
+    data.forEach((item: any) => {
+      if (!groupedData[regional].summary) {
+        groupedData[regional].summary = {
+          mom_bulan_kemarin: 0,
+          mom_bulan_ini: 0,
+          persen_mom: [],
+          yoy_tahun_kemarin: 0,
+          yoy_tahun_ini: 0,
+          persen_yoy: []
+        }
+      }
+
+      groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
+      groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
+      groupedData[regional].summary.persen_mom.push(item.persen_mom)
+      groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+      groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
+      groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
+    })
+  }
+
+  return groupedData
+}
+
+const formatData = (rawData: any) => {
+  const data = groupingData(rawData)
+  const formattedData: any = []
+
+  const total: any = {
+    mom_bulan_kemarin: 0,
+    mom_bulan_ini: 0,
+    yoy_tahun_kemarin: 0,
+    yoy_tahun_ini: 0
+  }
+
+  formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+  let no = 1
+  for (const regional in data) {
+    const summary = data[regional].summary
+
+    formattedData.push([
+      { content: no++, styles: { halign: 'right' } },
+      regional,
+      formatNumber(summary.mom_bulan_kemarin),
+      formatNumber(summary.mom_bulan_ini),
+      formatPercentage(
+        !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+          ? '0%'
+          : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) * 100
+      ),
+      formatNumber(summary.yoy_tahun_kemarin),
+      formatNumber(summary.yoy_tahun_ini),
+      formatPercentage(
+        !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+          ? '0%'
+          : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) * 100
+      )
+    ])
+
+    total.mom_bulan_kemarin += summary.mom_bulan_kemarin
+    total.mom_bulan_ini += summary.mom_bulan_ini
+    total.yoy_tahun_kemarin += summary.yoy_tahun_kemarin
+    total.yoy_tahun_ini += summary.yoy_tahun_ini
+  }
+
+  formattedData.push([
+    { content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } },
+    formatNumber(total.mom_bulan_kemarin),
+    formatNumber(total.mom_bulan_ini),
+    formatPercentage(
+      !total.mom_bulan_ini || !total.mom_bulan_kemarin
+        ? '0%'
+        : ((total.mom_bulan_kemarin - total.mom_bulan_ini) / total.mom_bulan_kemarin) * 100
+    ),
+    formatNumber(total.yoy_tahun_kemarin),
+    formatNumber(total.yoy_tahun_ini),
+    formatPercentage(
+      !total.yoy_tahun_ini || !total.yoy_tahun_kemarin
+        ? '0%'
+        : ((total.yoy_tahun_kemarin - total.yoy_tahun_ini) / total.yoy_tahun_kemarin) * 100
+    )
+  ])
+
+  return formattedData
+}
+
+const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
+  const day = new Date().toLocaleString('id-ID', { weekday: 'long' })
+  const date = new Date().getDate()
+  const month = new Date().toLocaleString('id-ID', { month: 'long' })
+  const year = new Date().getFullYear()
+  const data = formatData(rawData)
+  const doc = new jsPDF({
+    orientation: 'landscape'
+  })
+
+  autoTable(doc, {
+    head: [
+      ['PT. PLN(Persero)', '', ''],
+      [
+        { content: 'UNIT INDUK', styles: { cellWidth: 40 } },
+        { content: ':', styles: { cellWidth: 1 } },
+        reportMeta.uid
+          ? reportMeta.uid.name.toUpperCase()
+          : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+      ],
+      [
+        'UNIT PELAKSANA PELAYANAN PELANGGAN',
+        ':',
+        reportMeta.up3
+          ? reportMeta.up3.name.toUpperCase()
+          : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'UNIT LAYANAN PELANGGAN',
+        ':',
+        reportMeta.ulp
+          ? reportMeta.ulp.name.toUpperCase()
+          : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'REGIONAL',
+        ':',
+        reportMeta.regional
+          ? reportMeta.regional.name.toUpperCase()
+          : 'Semua Regional'.toUpperCase()
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold'
+    },
+    theme: 'plain',
+    startY: 10
+  })
+
+  autoTable(doc, {
+    head: [[`${reportName}`.toUpperCase()], [reportMeta.periode]],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    startY: 23
+  })
+
+  autoTable(doc, {
+    head: [
+      [
+        {
+          content: 'No',
+          rowSpan: 3
+        },
+        {
+          content: 'Nama Unit',
+          rowSpan: 3
+        },
+        {
+          content: 'Lapor Ulang Keluhan',
+          colSpan: 6
+        }
+      ],
+      [
+        {
+          content: 'MOM',
+          colSpan: 3
+        },
+        {
+          content: 'YOY',
+          colSpan: 3
+        }
+      ],
+      [
+        `${getMonthName(reportMeta.lastMonth)} ${reportMeta.lastYearMoM}`,
+        `${getMonthName(reportMeta.currentMonth)} ${reportMeta.currentYear}`,
+        '%',
+        `s.d ${getMonthName(reportMeta.currentMonth)} ${reportMeta.lastYear}`,
+        `s.d ${getMonthName(reportMeta.currentMonth)} ${reportMeta.currentYear}`,
+        '%'
+      ]
+    ],
+    body: data,
+    styles: {
+      fontSize,
+      cellPadding: 1,
+      lineColor: [0, 0, 0],
+      lineWidth: 0.1,
+      cellWidth: 'auto'
+    },
+    rowPageBreak: 'auto',
+    headStyles: {
+      fillColor: [192, 192, 192],
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      cellWidth: 'wrap',
+      halign: 'center',
+      valign: 'middle'
+    },
+    bodyStyles: {
+      textColor: [0, 0, 0]
+    },
+    didParseCell: function (data) {
+      if (data.row.section === 'head') {
+        data.cell.text = data.cell.text.map(function (word: any) {
+          return word.toUpperCase()
+        })
+      }
+
+      if (data.cell.text[0] === 'TOTAL') {
+        for (const key in data.row.cells) {
+          data.row.cells[key].styles.fillColor = [192, 192, 192]
+          data.row.cells[key].styles.fontStyle = 'bold'
+        }
+      }
+    },
+    startY: 30
+  })
+
+  autoTable(doc, {
+    head: [
+      [`${day}, ${date}-${month}-${year}`],
+      [
+        {
+          content: '(.........................................)',
+          styles: { minCellHeight: 8, valign: 'bottom' }
+        }
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    tableWidth: 50,
+    margin: { left: 230 }
+  })
+
+  if (preview) {
+    doc.setProperties({
+      title: `${reportName}`
+    })
+    window.open(doc.output('bloburl'))
+  } else {
+    doc.save(`Laporan ${reportName}.pdf`, { returnPromise: true }).then(() => {
+      console.log('pdf berhasil disimpan')
+    })
+  }
+}
+
+const exportToXLSX = (reportMeta: any, e: any) => {
+  const workbook = new Workbook()
+  const worksheet = workbook.addWorksheet(`${reportName}`)
+
+  setHeaderStyle(worksheet, 1, 1, 'PT. PLN(Persero)')
+  setHeaderStyle(
+    worksheet,
+    2,
+    1,
+    `UNIT INDUK : ${
+      reportMeta.uid
+        ? reportMeta.uid.name.toUpperCase()
+        : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    3,
+    1,
+    `UNIT PELAKSANA PELAYANAN PELANGGAN : ${
+      reportMeta.up3
+        ? reportMeta.up3.name.toUpperCase()
+        : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    4,
+    1,
+    `UNIT LAYANAN PELANGGAN : ${
+      reportMeta.ulp
+        ? reportMeta.ulp.name.toUpperCase()
+        : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    5,
+    1,
+    `REGIONAL : ${
+      reportMeta.regional ? reportMeta.regional.name.toUpperCase() : 'Semua Regional'.toUpperCase()
+    }`
+  )
+
+  setHeaderStyle(worksheet, 7, 1, `${reportName}`.toUpperCase(), true)
+  setHeaderStyle(worksheet, 8, 1, reportMeta.periode, true)
+
+  worksheet.mergeCells('A1:G1')
+  worksheet.mergeCells('A2:G2')
+  worksheet.mergeCells('A3:G3')
+  worksheet.mergeCells('A4:G4')
+  worksheet.mergeCells('A5:G5')
+  worksheet.mergeCells('A7:G7')
+  worksheet.mergeCells('A8:G8')
+
+  exportToExcel({
+    component: e.component,
+    worksheet,
+    autoFilterEnabled: true,
+    topLeftCell: { row: 10, column: 1 },
+    loadPanel: {
+      enabled: false
+    }
+  }).then(() => {
+    workbook.xlsx.writeBuffer().then((buffer: any) => {
+      saveAs(new Blob([buffer], { type: 'application/octet-stream' }), `Laporan ${reportName}.xlsx`)
+    })
+  })
+
+  e.cancel = true
+}
+
+export { exportToPDF, exportToXLSX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.ts
new file mode 100644
index 0000000..5258b65
--- /dev/null
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.ts
@@ -0,0 +1,383 @@
+import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
+import {
+  Document,
+  AlignmentType,
+  Packer,
+  Paragraph,
+  Table,
+  TableCell,
+  TableRow,
+  VerticalAlign,
+  TextRun,
+  WidthType,
+  PageOrientation
+} from 'docx'
+import { saveAs } from 'file-saver'
+import { jsPDF } from 'jspdf'
+import autoTable from 'jspdf-autotable'
+import { Workbook } from 'exceljs'
+import { setHeaderStyle } from '@/report/utils/xlsx'
+import { formatNumber, formatPercentage } from '@/utils/numbers'
+import { getMonthName } from '@/utils/texts'
+
+const reportName = 'Recovery Time (RCT) Keluhan'
+const fontSize = 5
+
+const groupingData = (data: any) => {
+  const groupedData: any = {}
+
+  data.forEach((item: any) => {
+    const { nama_regional } = item
+
+    if (!groupedData[nama_regional]) {
+      groupedData[nama_regional] = { data: [] }
+    }
+
+    groupedData[nama_regional].data.push(item)
+  })
+
+  for (const regional in groupedData) {
+    const data = groupedData[regional].data
+
+    data.forEach((item: any) => {
+      if (!groupedData[regional].summary) {
+        groupedData[regional].summary = {
+          mom_bulan_kemarin: 0,
+          mom_bulan_ini: 0,
+          persen_mom: [],
+          yoy_tahun_kemarin: 0,
+          yoy_tahun_ini: 0,
+          persen_yoy: []
+        }
+      }
+
+      groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
+      groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
+      groupedData[regional].summary.persen_mom.push(item.persen_mom)
+      groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+      groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
+      groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
+    })
+  }
+
+  return groupedData
+}
+
+const formatData = (rawData: any) => {
+  const data = groupingData(rawData)
+  const formattedData: any = []
+
+  const total: any = {
+    mom_bulan_kemarin: [],
+    mom_bulan_ini: [],
+    yoy_tahun_kemarin: [],
+    yoy_tahun_ini: []
+  }
+
+  formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+  let no = 1
+  for (const regional in data) {
+    const summary = data[regional].summary
+
+    formattedData.push([
+      { content: no++, styles: { halign: 'right' } },
+      regional,
+      formatNumber(summary.mom_bulan_kemarin),
+      formatNumber(summary.mom_bulan_ini),
+      formatPercentage(
+        !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+          ? '0%'
+          : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) * 100
+      ),
+      formatNumber(summary.yoy_tahun_kemarin),
+      formatNumber(summary.yoy_tahun_ini),
+      formatPercentage(
+        !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+          ? '0%'
+          : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) * 100
+      )
+    ])
+
+    total.mom_bulan_kemarin.push(summary.mom_bulan_kemarin)
+    total.mom_bulan_ini.push(summary.mom_bulan_ini)
+    total.yoy_tahun_kemarin.push(summary.yoy_tahun_kemarin)
+    total.yoy_tahun_ini.push(summary.yoy_tahun_ini)
+  }
+
+  const totalMoMBulanKemarin =
+    total.mom_bulan_kemarin.reduce((a: number, b: number) => a + b, 0) /
+    total.mom_bulan_kemarin.length
+  const totalMoMBulanIni =
+    total.mom_bulan_ini.reduce((a: number, b: number) => a + b, 0) / total.mom_bulan_ini.length
+  const totalYoYTahunKemarin =
+    total.yoy_tahun_kemarin.reduce((a: number, b: number) => a + b, 0) /
+    total.yoy_tahun_kemarin.length
+  const totalYoYTahunIni =
+    total.yoy_tahun_ini.reduce((a: number, b: number) => a + b, 0) / total.yoy_tahun_ini.length
+
+  formattedData.push([
+    { content: 'RATA-RATA', colSpan: 2, styles: { fontStyle: 'bold' } },
+    formatNumber(totalMoMBulanKemarin),
+    formatNumber(totalMoMBulanIni),
+    formatPercentage(
+      !totalMoMBulanIni || !totalMoMBulanKemarin
+        ? '0%'
+        : ((totalMoMBulanKemarin - totalMoMBulanIni) / totalMoMBulanKemarin) * 100
+    ),
+    formatNumber(totalYoYTahunKemarin),
+    formatNumber(totalYoYTahunIni),
+    formatPercentage(
+      !totalYoYTahunIni || !totalYoYTahunKemarin
+        ? '0%'
+        : ((totalYoYTahunKemarin - totalYoYTahunIni) / totalYoYTahunKemarin) * 100
+    )
+  ])
+
+  return formattedData
+}
+
+const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
+  const day = new Date().toLocaleString('id-ID', { weekday: 'long' })
+  const date = new Date().getDate()
+  const month = new Date().toLocaleString('id-ID', { month: 'long' })
+  const year = new Date().getFullYear()
+  const data = formatData(rawData)
+  const doc = new jsPDF({
+    orientation: 'landscape'
+  })
+
+  autoTable(doc, {
+    head: [
+      ['PT. PLN(Persero)', '', ''],
+      [
+        { content: 'UNIT INDUK', styles: { cellWidth: 40 } },
+        { content: ':', styles: { cellWidth: 1 } },
+        reportMeta.uid
+          ? reportMeta.uid.name.toUpperCase()
+          : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+      ],
+      [
+        'UNIT PELAKSANA PELAYANAN PELANGGAN',
+        ':',
+        reportMeta.up3
+          ? reportMeta.up3.name.toUpperCase()
+          : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'UNIT LAYANAN PELANGGAN',
+        ':',
+        reportMeta.ulp
+          ? reportMeta.ulp.name.toUpperCase()
+          : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'REGIONAL',
+        ':',
+        reportMeta.regional
+          ? reportMeta.regional.name.toUpperCase()
+          : 'Semua Regional'.toUpperCase()
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold'
+    },
+    theme: 'plain',
+    startY: 10
+  })
+
+  autoTable(doc, {
+    head: [[`${reportName}`.toUpperCase()], [reportMeta.periode]],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    startY: 23
+  })
+
+  autoTable(doc, {
+    head: [
+      [
+        {
+          content: 'No',
+          rowSpan: 3
+        },
+        {
+          content: 'Nama Unit',
+          rowSpan: 3
+        },
+        {
+          content: 'Jumlah RCT Kali Keluhan',
+          colSpan: 6
+        }
+      ],
+      [
+        {
+          content: 'MOM',
+          colSpan: 3
+        },
+        {
+          content: 'YOY',
+          colSpan: 3
+        }
+      ],
+      [
+        `${getMonthName(reportMeta.lastMonth)} ${reportMeta.lastYearMoM}`,
+        `${getMonthName(reportMeta.currentMonth)} ${reportMeta.currentYear}`,
+        '%',
+        `s.d ${getMonthName(reportMeta.currentMonth)} ${reportMeta.lastYear}`,
+        `s.d ${getMonthName(reportMeta.currentMonth)} ${reportMeta.currentYear}`,
+        '%'
+      ]
+    ],
+    body: data,
+    styles: {
+      fontSize,
+      cellPadding: 1,
+      lineColor: [0, 0, 0],
+      lineWidth: 0.1,
+      cellWidth: 'auto'
+    },
+    rowPageBreak: 'auto',
+    headStyles: {
+      fillColor: [192, 192, 192],
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      cellWidth: 'wrap',
+      halign: 'center',
+      valign: 'middle'
+    },
+    bodyStyles: {
+      textColor: [0, 0, 0]
+    },
+    didParseCell: function (data) {
+      if (data.row.section === 'head') {
+        data.cell.text = data.cell.text.map(function (word: any) {
+          return word.toUpperCase()
+        })
+      }
+
+      if (data.cell.text[0] === 'RATA-RATA') {
+        for (const key in data.row.cells) {
+          data.row.cells[key].styles.fillColor = [192, 192, 192]
+          data.row.cells[key].styles.fontStyle = 'bold'
+        }
+      }
+    },
+    startY: 30
+  })
+
+  autoTable(doc, {
+    head: [
+      [`${day}, ${date}-${month}-${year}`],
+      [
+        {
+          content: '(.........................................)',
+          styles: { minCellHeight: 8, valign: 'bottom' }
+        }
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    tableWidth: 50,
+    margin: { left: 230 }
+  })
+
+  if (preview) {
+    doc.setProperties({
+      title: `${reportName}`
+    })
+    window.open(doc.output('bloburl'))
+  } else {
+    doc.save(`Laporan ${reportName}.pdf`, { returnPromise: true }).then(() => {
+      console.log('pdf berhasil disimpan')
+    })
+  }
+}
+
+const exportToXLSX = (reportMeta: any, e: any) => {
+  const workbook = new Workbook()
+  const worksheet = workbook.addWorksheet(`${reportName}`)
+
+  setHeaderStyle(worksheet, 1, 1, 'PT. PLN(Persero)')
+  setHeaderStyle(
+    worksheet,
+    2,
+    1,
+    `UNIT INDUK : ${
+      reportMeta.uid
+        ? reportMeta.uid.name.toUpperCase()
+        : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    3,
+    1,
+    `UNIT PELAKSANA PELAYANAN PELANGGAN : ${
+      reportMeta.up3
+        ? reportMeta.up3.name.toUpperCase()
+        : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    4,
+    1,
+    `UNIT LAYANAN PELANGGAN : ${
+      reportMeta.ulp
+        ? reportMeta.ulp.name.toUpperCase()
+        : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    5,
+    1,
+    `REGIONAL : ${
+      reportMeta.regional ? reportMeta.regional.name.toUpperCase() : 'Semua Regional'.toUpperCase()
+    }`
+  )
+
+  setHeaderStyle(worksheet, 7, 1, `${reportName}`.toUpperCase(), true)
+  setHeaderStyle(worksheet, 8, 1, reportMeta.periode, true)
+
+  worksheet.mergeCells('A1:G1')
+  worksheet.mergeCells('A2:G2')
+  worksheet.mergeCells('A3:G3')
+  worksheet.mergeCells('A4:G4')
+  worksheet.mergeCells('A5:G5')
+  worksheet.mergeCells('A7:G7')
+  worksheet.mergeCells('A8:G8')
+
+  exportToExcel({
+    component: e.component,
+    worksheet,
+    autoFilterEnabled: true,
+    topLeftCell: { row: 10, column: 1 },
+    loadPanel: {
+      enabled: false
+    }
+  }).then(() => {
+    workbook.xlsx.writeBuffer().then((buffer: any) => {
+      saveAs(new Blob([buffer], { type: 'application/octet-stream' }), `Laporan ${reportName}.xlsx`)
+    })
+  })
+
+  e.cancel = true
+}
+
+export { exportToPDF, exportToXLSX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.ts
new file mode 100644
index 0000000..65044a8
--- /dev/null
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.ts
@@ -0,0 +1,383 @@
+import { exportDataGrid as exportToExcel } from 'devextreme/excel_exporter'
+import {
+  Document,
+  AlignmentType,
+  Packer,
+  Paragraph,
+  Table,
+  TableCell,
+  TableRow,
+  VerticalAlign,
+  TextRun,
+  WidthType,
+  PageOrientation
+} from 'docx'
+import { saveAs } from 'file-saver'
+import { jsPDF } from 'jspdf'
+import autoTable from 'jspdf-autotable'
+import { Workbook } from 'exceljs'
+import { setHeaderStyle } from '@/report/utils/xlsx'
+import { formatNumber, formatPercentage } from '@/utils/numbers'
+import { getMonthName } from '@/utils/texts'
+
+const reportName = 'Response Time (RPT) Keluhan'
+const fontSize = 5
+
+const groupingData = (data: any) => {
+  const groupedData: any = {}
+
+  data.forEach((item: any) => {
+    const { nama_regional } = item
+
+    if (!groupedData[nama_regional]) {
+      groupedData[nama_regional] = { data: [] }
+    }
+
+    groupedData[nama_regional].data.push(item)
+  })
+
+  for (const regional in groupedData) {
+    const data = groupedData[regional].data
+
+    data.forEach((item: any) => {
+      if (!groupedData[regional].summary) {
+        groupedData[regional].summary = {
+          mom_bulan_kemarin: 0,
+          mom_bulan_ini: 0,
+          persen_mom: [],
+          yoy_tahun_kemarin: 0,
+          yoy_tahun_ini: 0,
+          persen_yoy: []
+        }
+      }
+
+      groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
+      groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
+      groupedData[regional].summary.persen_mom.push(item.persen_mom)
+      groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+      groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
+      groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
+    })
+  }
+
+  return groupedData
+}
+
+const formatData = (rawData: any) => {
+  const data = groupingData(rawData)
+  const formattedData: any = []
+
+  const total: any = {
+    mom_bulan_kemarin: [],
+    mom_bulan_ini: [],
+    yoy_tahun_kemarin: [],
+    yoy_tahun_ini: []
+  }
+
+  formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+  let no = 1
+  for (const regional in data) {
+    const summary = data[regional].summary
+
+    formattedData.push([
+      { content: no++, styles: { halign: 'right' } },
+      regional,
+      formatNumber(summary.mom_bulan_kemarin),
+      formatNumber(summary.mom_bulan_ini),
+      formatPercentage(
+        !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+          ? '0%'
+          : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) * 100
+      ),
+      formatNumber(summary.yoy_tahun_kemarin),
+      formatNumber(summary.yoy_tahun_ini),
+      formatPercentage(
+        !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+          ? '0%'
+          : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) * 100
+      )
+    ])
+
+    total.mom_bulan_kemarin.push(summary.mom_bulan_kemarin)
+    total.mom_bulan_ini.push(summary.mom_bulan_ini)
+    total.yoy_tahun_kemarin.push(summary.yoy_tahun_kemarin)
+    total.yoy_tahun_ini.push(summary.yoy_tahun_ini)
+  }
+
+  const totalMoMBulanKemarin =
+    total.mom_bulan_kemarin.reduce((a: number, b: number) => a + b, 0) /
+    total.mom_bulan_kemarin.length
+  const totalMoMBulanIni =
+    total.mom_bulan_ini.reduce((a: number, b: number) => a + b, 0) / total.mom_bulan_ini.length
+  const totalYoYTahunKemarin =
+    total.yoy_tahun_kemarin.reduce((a: number, b: number) => a + b, 0) /
+    total.yoy_tahun_kemarin.length
+  const totalYoYTahunIni =
+    total.yoy_tahun_ini.reduce((a: number, b: number) => a + b, 0) / total.yoy_tahun_ini.length
+
+  formattedData.push([
+    { content: 'RATA-RATA', colSpan: 2, styles: { fontStyle: 'bold' } },
+    formatNumber(totalMoMBulanKemarin),
+    formatNumber(totalMoMBulanIni),
+    formatPercentage(
+      !totalMoMBulanIni || !totalMoMBulanKemarin
+        ? '0%'
+        : ((totalMoMBulanKemarin - totalMoMBulanIni) / totalMoMBulanKemarin) * 100
+    ),
+    formatNumber(totalYoYTahunKemarin),
+    formatNumber(totalYoYTahunIni),
+    formatPercentage(
+      !totalYoYTahunIni || !totalYoYTahunKemarin
+        ? '0%'
+        : ((totalYoYTahunKemarin - totalYoYTahunIni) / totalYoYTahunKemarin) * 100
+    )
+  ])
+
+  return formattedData
+}
+
+const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
+  const day = new Date().toLocaleString('id-ID', { weekday: 'long' })
+  const date = new Date().getDate()
+  const month = new Date().toLocaleString('id-ID', { month: 'long' })
+  const year = new Date().getFullYear()
+  const data = formatData(rawData)
+  const doc = new jsPDF({
+    orientation: 'landscape'
+  })
+
+  autoTable(doc, {
+    head: [
+      ['PT. PLN(Persero)', '', ''],
+      [
+        { content: 'UNIT INDUK', styles: { cellWidth: 40 } },
+        { content: ':', styles: { cellWidth: 1 } },
+        reportMeta.uid
+          ? reportMeta.uid.name.toUpperCase()
+          : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+      ],
+      [
+        'UNIT PELAKSANA PELAYANAN PELANGGAN',
+        ':',
+        reportMeta.up3
+          ? reportMeta.up3.name.toUpperCase()
+          : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'UNIT LAYANAN PELANGGAN',
+        ':',
+        reportMeta.ulp
+          ? reportMeta.ulp.name.toUpperCase()
+          : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+      ],
+      [
+        'REGIONAL',
+        ':',
+        reportMeta.regional
+          ? reportMeta.regional.name.toUpperCase()
+          : 'Semua Regional'.toUpperCase()
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold'
+    },
+    theme: 'plain',
+    startY: 10
+  })
+
+  autoTable(doc, {
+    head: [[`${reportName}`.toUpperCase()], [reportMeta.periode]],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    startY: 23
+  })
+
+  autoTable(doc, {
+    head: [
+      [
+        {
+          content: 'No',
+          rowSpan: 3
+        },
+        {
+          content: 'Nama Unit',
+          rowSpan: 3
+        },
+        {
+          content: 'Jumlah RPT Kali Keluhan',
+          colSpan: 6
+        }
+      ],
+      [
+        {
+          content: 'MOM',
+          colSpan: 3
+        },
+        {
+          content: 'YOY',
+          colSpan: 3
+        }
+      ],
+      [
+        `${getMonthName(reportMeta.lastMonth)} ${reportMeta.lastYearMoM}`,
+        `${getMonthName(reportMeta.currentMonth)} ${reportMeta.currentYear}`,
+        '%',
+        `s.d ${getMonthName(reportMeta.currentMonth)} ${reportMeta.lastYear}`,
+        `s.d ${getMonthName(reportMeta.currentMonth)} ${reportMeta.currentYear}`,
+        '%'
+      ]
+    ],
+    body: data,
+    styles: {
+      fontSize,
+      cellPadding: 1,
+      lineColor: [0, 0, 0],
+      lineWidth: 0.1,
+      cellWidth: 'auto'
+    },
+    rowPageBreak: 'auto',
+    headStyles: {
+      fillColor: [192, 192, 192],
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      cellWidth: 'wrap',
+      halign: 'center',
+      valign: 'middle'
+    },
+    bodyStyles: {
+      textColor: [0, 0, 0]
+    },
+    didParseCell: function (data) {
+      if (data.row.section === 'head') {
+        data.cell.text = data.cell.text.map(function (word: any) {
+          return word.toUpperCase()
+        })
+      }
+
+      if (data.cell.text[0] === 'RATA-RATA') {
+        for (const key in data.row.cells) {
+          data.row.cells[key].styles.fillColor = [192, 192, 192]
+          data.row.cells[key].styles.fontStyle = 'bold'
+        }
+      }
+    },
+    startY: 30
+  })
+
+  autoTable(doc, {
+    head: [
+      [`${day}, ${date}-${month}-${year}`],
+      [
+        {
+          content: '(.........................................)',
+          styles: { minCellHeight: 8, valign: 'bottom' }
+        }
+      ]
+    ],
+    styles: {
+      fontSize,
+      cellPadding: 0.1,
+      textColor: [0, 0, 0],
+      fontStyle: 'bold',
+      halign: 'center'
+    },
+    theme: 'plain',
+    tableWidth: 50,
+    margin: { left: 230 }
+  })
+
+  if (preview) {
+    doc.setProperties({
+      title: `${reportName}`
+    })
+    window.open(doc.output('bloburl'))
+  } else {
+    doc.save(`Laporan ${reportName}.pdf`, { returnPromise: true }).then(() => {
+      console.log('pdf berhasil disimpan')
+    })
+  }
+}
+
+const exportToXLSX = (reportMeta: any, e: any) => {
+  const workbook = new Workbook()
+  const worksheet = workbook.addWorksheet(`${reportName}`)
+
+  setHeaderStyle(worksheet, 1, 1, 'PT. PLN(Persero)')
+  setHeaderStyle(
+    worksheet,
+    2,
+    1,
+    `UNIT INDUK : ${
+      reportMeta.uid
+        ? reportMeta.uid.name.toUpperCase()
+        : 'Semua Unit Induk Distribusi/Wilayah'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    3,
+    1,
+    `UNIT PELAKSANA PELAYANAN PELANGGAN : ${
+      reportMeta.up3
+        ? reportMeta.up3.name.toUpperCase()
+        : 'Semua Unit Pelaksanaan Pelayanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    4,
+    1,
+    `UNIT LAYANAN PELANGGAN : ${
+      reportMeta.ulp
+        ? reportMeta.ulp.name.toUpperCase()
+        : 'Semua Unit Layanan Pelanggan'.toUpperCase()
+    }`
+  )
+  setHeaderStyle(
+    worksheet,
+    5,
+    1,
+    `REGIONAL : ${
+      reportMeta.regional ? reportMeta.regional.name.toUpperCase() : 'Semua Regional'.toUpperCase()
+    }`
+  )
+
+  setHeaderStyle(worksheet, 7, 1, `${reportName}`.toUpperCase(), true)
+  setHeaderStyle(worksheet, 8, 1, reportMeta.periode, true)
+
+  worksheet.mergeCells('A1:G1')
+  worksheet.mergeCells('A2:G2')
+  worksheet.mergeCells('A3:G3')
+  worksheet.mergeCells('A4:G4')
+  worksheet.mergeCells('A5:G5')
+  worksheet.mergeCells('A7:G7')
+  worksheet.mergeCells('A8:G8')
+
+  exportToExcel({
+    component: e.component,
+    worksheet,
+    autoFilterEnabled: true,
+    topLeftCell: { row: 10, column: 1 },
+    loadPanel: {
+      enabled: false
+    }
+  }).then(() => {
+    workbook.xlsx.writeBuffer().then((buffer: any) => {
+      saveAs(new Blob([buffer], { type: 'application/octet-stream' }), `Laporan ${reportName}.xlsx`)
+    })
+  })
+
+  e.cancel = true
+}
+
+export { exportToPDF, exportToXLSX }