diff --git a/src/report/Monalisa/Gangguan/Rekap/MonalisaGR_JumlahDDRPTRCTGangguan.ts b/src/report/Monalisa/Gangguan/Rekap/MonalisaGR_JumlahDDRPTRCTGangguan.ts
index b1f5182..ee54b93 100644
--- a/src/report/Monalisa/Gangguan/Rekap/MonalisaGR_JumlahDDRPTRCTGangguan.ts
+++ b/src/report/Monalisa/Gangguan/Rekap/MonalisaGR_JumlahDDRPTRCTGangguan.ts
@@ -59,18 +59,8 @@ const groupingData = (data: any, reportMeta: any) => {
     }
   }
 
-  data.forEach((item: any) => {
-    const group = item[groupParent.summaryKey]
-
-    if (!groupedData[group]) {
-      groupedData[group] = []
-    }
-
-    groupedData[group].push(item)
-  })
-
   return {
-    data: groupedData,
+    data: data,
     parent: groupParent.parent,
     summaryName: groupParent.summaryName
   }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.ts
index 6b63276..b959c91 100644
--- a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.ts
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahDDRPTRCTKeluhan.ts
@@ -11,7 +11,62 @@ import { exportToWord } from './doc/MonalisaKR_JumlahDDRPTRCTKeluhan'
 const reportName = 'Jumlah dan Durasi RPT RCT Keluhan'
 const fontSize = 5
 
-const formatData = (rawData: any) => {
+const getGroupParent = (reportMeta: any) => {
+  if (reportMeta.ulp.id != 0) {
+    return {
+      parent: reportMeta.ulp.name,
+      summaryName: reportMeta.ulp.name,
+      summaryKey: 'nama_ulp'
+    }
+  }
+
+  if (reportMeta.up3.id != 0) {
+    return {
+      parent: reportMeta.up3.name,
+      summaryName: reportMeta.up3.name,
+      summaryKey: 'nama_up3'
+    }
+  }
+
+  if (reportMeta.uid.id != 0) {
+    return {
+      parent: reportMeta.uid.name,
+      summaryName: reportMeta.uid.name,
+      summaryKey: 'nama_uid'
+    }
+  }
+
+  if (reportMeta.regional.id != 0) {
+    return {
+      parent: reportMeta.regional.name,
+      summaryName: reportMeta.regional.name,
+      summaryKey: 'nama_regional'
+    }
+  }
+
+  return ''
+}
+
+const groupingData = (data: any, reportMeta: any) => {
+  const groupedData: any = {}
+  const groupParent = getGroupParent(reportMeta)
+
+  if (groupParent === '') {
+    return {
+      data,
+      parent: '',
+      summaryName: ''
+    }
+  }
+
+  return {
+    data: data,
+    parent: groupParent.parent,
+    summaryName: groupParent.summaryName
+  }
+}
+
+const formatData = (rawData: any, reportMeta: any) => {
   const formattedData: any = []
 
   const total: any = {
@@ -25,42 +80,88 @@ const formatData = (rawData: any) => {
     count_durasi_recovery_time_tahun_ini: 0
   }
 
-  rawData.forEach((data: any) => {
-    total.total_durasi_response_time_bulan_ini += data.total_durasi_response_time_bulan_ini
-    total.count_durasi_response_time_bulan_ini += data.count_durasi_response_time_bulan_ini
-    total.total_durasi_recovery_time_bulan_ini += data.total_durasi_recovery_time_bulan_ini
-    total.count_durasi_recovery_time_bulan_ini += data.count_durasi_recovery_time_bulan_ini
-    total.total_durasi_response_time_tahun_ini += data.total_durasi_response_time_tahun_ini
-    total.count_durasi_response_time_tahun_ini += data.count_durasi_response_time_tahun_ini
-    total.total_durasi_recovery_time_tahun_ini += data.total_durasi_recovery_time_tahun_ini
-    total.count_durasi_recovery_time_tahun_ini += data.count_durasi_recovery_time_tahun_ini
-  })
+  if (reportMeta.regional.id == 0) {
+    rawData.forEach((data: any) => {
+      total.total_durasi_response_time_bulan_ini += data.total_durasi_response_time_bulan_ini
+      total.count_durasi_response_time_bulan_ini += data.count_durasi_response_time_bulan_ini
+      total.total_durasi_recovery_time_bulan_ini += data.total_durasi_recovery_time_bulan_ini
+      total.count_durasi_recovery_time_bulan_ini += data.count_durasi_recovery_time_bulan_ini
+      total.total_durasi_response_time_tahun_ini += data.total_durasi_response_time_tahun_ini
+      total.count_durasi_response_time_tahun_ini += data.count_durasi_response_time_tahun_ini
+      total.total_durasi_recovery_time_tahun_ini += data.total_durasi_recovery_time_tahun_ini
+      total.count_durasi_recovery_time_tahun_ini += data.count_durasi_recovery_time_tahun_ini
+    })
 
-  formattedData.push([
-    'NASIONAL',
-    formatNumber(total.total_durasi_response_time_bulan_ini),
-    formatNumber(total.count_durasi_response_time_bulan_ini),
-    formatNumber(
-      total.total_durasi_response_time_bulan_ini / total.count_durasi_response_time_bulan_ini
-    ),
-    formatNumber(total.total_durasi_recovery_time_bulan_ini),
-    formatNumber(total.count_durasi_recovery_time_bulan_ini),
-    formatPercentage(
-      total.total_durasi_recovery_time_bulan_ini / total.count_durasi_recovery_time_bulan_ini
-    ),
-    formatNumber(total.total_durasi_response_time_tahun_ini),
-    formatNumber(total.count_durasi_response_time_tahun_ini),
-    formatPercentage(
-      total.total_durasi_response_time_tahun_ini / total.count_durasi_response_time_tahun_ini
-    ),
-    formatNumber(total.total_durasi_recovery_time_tahun_ini),
-    formatNumber(total.count_durasi_recovery_time_tahun_ini),
-    formatPercentage(
-      total.total_durasi_recovery_time_tahun_ini / total.count_durasi_recovery_time_tahun_ini
-    )
-  ])
+    formattedData.push([
+      'NASIONAL',
+      formatNumber(total.total_durasi_response_time_bulan_ini),
+      formatNumber(total.count_durasi_response_time_bulan_ini),
+      formatNumber(
+        total.total_durasi_response_time_bulan_ini / total.count_durasi_response_time_bulan_ini
+      ),
+      formatNumber(total.total_durasi_recovery_time_bulan_ini),
+      formatNumber(total.count_durasi_recovery_time_bulan_ini),
+      formatPercentage(
+        total.total_durasi_recovery_time_bulan_ini / total.count_durasi_recovery_time_bulan_ini
+      ),
+      formatNumber(total.total_durasi_response_time_tahun_ini),
+      formatNumber(total.count_durasi_response_time_tahun_ini),
+      formatPercentage(
+        total.total_durasi_response_time_tahun_ini / total.count_durasi_response_time_tahun_ini
+      ),
+      formatNumber(total.total_durasi_recovery_time_tahun_ini),
+      formatNumber(total.count_durasi_recovery_time_tahun_ini),
+      formatPercentage(
+        total.total_durasi_recovery_time_tahun_ini / total.count_durasi_recovery_time_tahun_ini
+      )
+    ])
 
-  return formattedData
+    return formattedData
+  } else {
+    const tempData = groupingData(rawData, reportMeta)
+    const data = tempData.data[tempData.summaryName] || tempData.data
+    const formattedData: any = []
+
+    let parentName = tempData.parent
+    let summaryName = tempData.summaryName ? tempData.summaryName : 'Seluruh Unit'
+
+    data.forEach((item: any) => {
+      total.total_durasi_response_time_bulan_ini += item.total_durasi_response_time_bulan_ini
+      total.count_durasi_response_time_bulan_ini += item.count_durasi_response_time_bulan_ini
+      total.total_durasi_recovery_time_bulan_ini += item.total_durasi_recovery_time_bulan_ini
+      total.count_durasi_recovery_time_bulan_ini += item.count_durasi_recovery_time_bulan_ini
+      total.total_durasi_response_time_tahun_ini += item.total_durasi_response_time_tahun_ini
+      total.count_durasi_response_time_tahun_ini += item.count_durasi_response_time_tahun_ini
+      total.total_durasi_recovery_time_tahun_ini += item.total_durasi_recovery_time_tahun_ini
+      total.count_durasi_recovery_time_tahun_ini += item.count_durasi_recovery_time_tahun_ini
+    })
+
+    formattedData.push([
+      summaryName,
+      formatNumber(total.total_durasi_response_time_bulan_ini),
+      formatNumber(total.count_durasi_response_time_bulan_ini),
+      formatNumber(
+        total.total_durasi_response_time_bulan_ini / total.count_durasi_response_time_bulan_ini
+      ),
+      formatNumber(total.total_durasi_recovery_time_bulan_ini),
+      formatNumber(total.count_durasi_recovery_time_bulan_ini),
+      formatPercentage(
+        total.total_durasi_recovery_time_bulan_ini / total.count_durasi_recovery_time_bulan_ini
+      ),
+      formatNumber(total.total_durasi_response_time_tahun_ini),
+      formatNumber(total.count_durasi_response_time_tahun_ini),
+      formatPercentage(
+        total.total_durasi_response_time_tahun_ini / total.count_durasi_response_time_tahun_ini
+      ),
+      formatNumber(total.total_durasi_recovery_time_tahun_ini),
+      formatNumber(total.count_durasi_recovery_time_tahun_ini),
+      formatPercentage(
+        total.total_durasi_recovery_time_tahun_ini / total.count_durasi_recovery_time_tahun_ini
+      )
+    ])
+
+    return formattedData
+  }
 }
 
 const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
@@ -68,7 +169,7 @@ const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) =>
   const date = new Date().getDate()
   const month = new Date().toLocaleString('id-ID', { month: 'long' })
   const year = new Date().getFullYear()
-  const data = formatData(rawData)
+  const data = formatData(rawData, reportMeta)
   const doc = new jsPDF({
     orientation: 'landscape'
   })
@@ -311,7 +412,7 @@ const exportToXLSX = (reportMeta: any, e: any) => {
 }
 
 const exportToDOCX = (reportMeta: any, rawData: any) => {
-  exportToWord(reportMeta, formatData(rawData), reportName)
+  exportToWord(reportMeta, formatData(rawData, reportMeta), reportName)
 }
 
 export { exportToPDF, exportToXLSX, exportToDOCX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.ts
index 0508677..de414dd 100644
--- a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.ts
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_JumlahKaliKeluhan.ts
@@ -11,48 +11,111 @@ import { exportToWord } from './doc/MonalisaKR_JumlahKaliKeluhan'
 const reportName = 'Jumlah Kali Keluhan'
 const fontSize = 5
 
-const groupingData = (data: any) => {
-  const groupedData: any = {}
-
-  data.forEach((item: any) => {
-    const { nama_regional } = item
-
-    if (!groupedData[nama_regional]) {
-      groupedData[nama_regional] = { data: [] }
+const getGroupParent = (reportMeta: any) => {
+  if (reportMeta.ulp.id != 0) {
+    return {
+      parent: reportMeta.ulp.name,
+      summaryName: reportMeta.ulp.name,
+      summaryKey: 'nama_ulp'
     }
-
-    groupedData[nama_regional].data.push(item)
-  })
-
-  for (const regional in groupedData) {
-    const data = groupedData[regional].data
-
-    data.forEach((item: any) => {
-      if (!groupedData[regional].summary) {
-        groupedData[regional].summary = {
-          mom_bulan_kemarin: 0,
-          mom_bulan_ini: 0,
-          persen_mom: [],
-          yoy_tahun_kemarin: 0,
-          yoy_tahun_ini: 0,
-          persen_yoy: []
-        }
-      }
-
-      groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
-      groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
-      groupedData[regional].summary.persen_mom.push(item.persen_mom)
-      groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
-      groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
-      groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
-    })
   }
 
-  return groupedData
+  if (reportMeta.up3.id != 0) {
+    return {
+      parent: reportMeta.up3.name,
+      summaryName: reportMeta.up3.name,
+      summaryKey: 'nama_up3'
+    }
+  }
+
+  if (reportMeta.uid.id != 0) {
+    return {
+      parent: reportMeta.uid.name,
+      summaryName: reportMeta.uid.name,
+      summaryKey: 'nama_uid'
+    }
+  }
+
+  if (reportMeta.regional.id != 0) {
+    return {
+      parent: reportMeta.regional.name,
+      summaryName: reportMeta.regional.name,
+      summaryKey: 'nama_regional'
+    }
+  }
+
+  return ''
 }
 
-const formatData = (rawData: any) => {
-  const data = groupingData(rawData)
+const groupingData = (data: any, reportMeta: any) => {
+  const groupedData: any = {}
+
+  if (reportMeta.regional.id == 0) {
+    data.forEach((item: any) => {
+      const { nama_regional } = item
+
+      if (!groupedData[nama_regional]) {
+        groupedData[nama_regional] = { data: [] }
+      }
+
+      groupedData[nama_regional].data.push(item)
+    })
+
+    for (const regional in groupedData) {
+      const data = groupedData[regional].data
+
+      data.forEach((item: any) => {
+        if (!groupedData[regional].summary) {
+          groupedData[regional].summary = {
+            mom_bulan_kemarin: 0,
+            mom_bulan_ini: 0,
+            persen_mom: [],
+            yoy_tahun_kemarin: 0,
+            yoy_tahun_ini: 0,
+            persen_yoy: []
+          }
+        }
+
+        groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
+        groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
+        groupedData[regional].summary.persen_mom.push(item.persen_mom)
+        groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+        groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
+        groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
+      })
+    }
+
+    return groupedData
+  } else {
+    const groupParent = getGroupParent(reportMeta)
+
+    if (groupParent === '') {
+      return {
+        data,
+        parent: '',
+        summaryName: ''
+      }
+    }
+
+    data.forEach((item: any) => {
+      const group = item[groupParent.summaryKey]
+
+      if (!groupedData[group]) {
+        groupedData[group] = []
+      }
+
+      groupedData[group].push(item)
+    })
+
+    return {
+      data: groupedData,
+      parent: groupParent.parent,
+      summaryName: groupParent.summaryName
+    }
+  }
+}
+
+const formatData = (rawData: any, reportMeta: any) => {
   const formattedData: any = []
 
   const total: any = {
@@ -62,56 +125,100 @@ const formatData = (rawData: any) => {
     yoy_tahun_ini: 0
   }
 
-  formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+  if (reportMeta.regional.id == 0) {
+    const data = groupingData(rawData, reportMeta)
 
-  let no = 1
-  for (const regional in data) {
-    const summary = data[regional].summary
+    formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+    let no = 1
+    for (const regional in data) {
+      const summary = data[regional].summary
+
+      formattedData.push([
+        { content: no++, styles: { halign: 'right' } },
+        regional,
+        formatNumber(summary.mom_bulan_kemarin),
+        formatNumber(summary.mom_bulan_ini),
+        formatPercentage(
+          !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+            ? '0%'
+            : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) *
+                100
+        ),
+        formatNumber(summary.yoy_tahun_kemarin),
+        formatNumber(summary.yoy_tahun_ini),
+        formatPercentage(
+          !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+            ? '0%'
+            : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) *
+                100
+        )
+      ])
+
+      total.mom_bulan_kemarin += summary.mom_bulan_kemarin
+      total.mom_bulan_ini += summary.mom_bulan_ini
+      total.yoy_tahun_kemarin += summary.yoy_tahun_kemarin
+      total.yoy_tahun_ini += summary.yoy_tahun_ini
+    }
 
     formattedData.push([
-      { content: no++, styles: { halign: 'right' } },
-      regional,
-      formatNumber(summary.mom_bulan_kemarin),
-      formatNumber(summary.mom_bulan_ini),
+      { content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } },
+      formatNumber(total.mom_bulan_kemarin),
+      formatNumber(total.mom_bulan_ini),
       formatPercentage(
-        !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+        !total.mom_bulan_ini || !total.mom_bulan_kemarin
           ? '0%'
-          : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) * 100
+          : ((total.mom_bulan_kemarin - total.mom_bulan_ini) / total.mom_bulan_kemarin) * 100
       ),
-      formatNumber(summary.yoy_tahun_kemarin),
-      formatNumber(summary.yoy_tahun_ini),
+      formatNumber(total.yoy_tahun_kemarin),
+      formatNumber(total.yoy_tahun_ini),
       formatPercentage(
-        !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+        !total.yoy_tahun_ini || !total.yoy_tahun_kemarin
           ? '0%'
-          : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) * 100
+          : ((total.yoy_tahun_kemarin - total.yoy_tahun_ini) / total.yoy_tahun_kemarin) * 100
       )
     ])
 
-    total.mom_bulan_kemarin += summary.mom_bulan_kemarin
-    total.mom_bulan_ini += summary.mom_bulan_ini
-    total.yoy_tahun_kemarin += summary.yoy_tahun_kemarin
-    total.yoy_tahun_ini += summary.yoy_tahun_ini
+    return formattedData
+  } else {
+    const tempData = groupingData(rawData, reportMeta)
+    const data = tempData.data[tempData.summaryName] || tempData.data
+    const formattedData: any = []
+
+    let parentName = tempData.parent
+    let summaryName = tempData.summaryName ? tempData.summaryName : 'Seluruh Unit'
+
+    data.forEach((item: any) => {
+      total.mom_bulan_kemarin += item.mom_bulan_kemarin
+      total.mom_bulan_ini += item.mom_bulan_ini
+      total.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+      total.yoy_tahun_ini += item.yoy_tahun_ini
+    })
+
+    formattedData.push([{ content: parentName, colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+    const result = [
+      formatNumber(total.mom_bulan_kemarin),
+      formatNumber(total.mom_bulan_ini),
+      formatPercentage(
+        !total.mom_bulan_ini || !total.mom_bulan_kemarin
+          ? '0%'
+          : ((total.mom_bulan_kemarin - total.mom_bulan_ini) / total.mom_bulan_kemarin) * 100
+      ),
+      formatNumber(total.yoy_tahun_kemarin),
+      formatNumber(total.yoy_tahun_ini),
+      formatPercentage(
+        !total.yoy_tahun_ini || !total.yoy_tahun_kemarin
+          ? '0%'
+          : ((total.yoy_tahun_kemarin - total.yoy_tahun_ini) / total.yoy_tahun_kemarin) * 100
+      )
+    ]
+
+    formattedData.push([{ content: '1', styles: { halign: 'right' } }, summaryName, ...result])
+    formattedData.push([{ content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } }, ...result])
+
+    return formattedData
   }
-
-  formattedData.push([
-    { content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } },
-    formatNumber(total.mom_bulan_kemarin),
-    formatNumber(total.mom_bulan_ini),
-    formatPercentage(
-      !total.mom_bulan_ini || !total.mom_bulan_kemarin
-        ? '0%'
-        : ((total.mom_bulan_kemarin - total.mom_bulan_ini) / total.mom_bulan_kemarin) * 100
-    ),
-    formatNumber(total.yoy_tahun_kemarin),
-    formatNumber(total.yoy_tahun_ini),
-    formatPercentage(
-      !total.yoy_tahun_ini || !total.yoy_tahun_kemarin
-        ? '0%'
-        : ((total.yoy_tahun_kemarin - total.yoy_tahun_ini) / total.yoy_tahun_kemarin) * 100
-    )
-  ])
-
-  return formattedData
 }
 
 const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
@@ -119,7 +226,7 @@ const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) =>
   const date = new Date().getDate()
   const month = new Date().toLocaleString('id-ID', { month: 'long' })
   const year = new Date().getFullYear()
-  const data = formatData(rawData)
+  const data = formatData(rawData, reportMeta)
   const doc = new jsPDF({
     orientation: 'landscape'
   })
@@ -358,7 +465,7 @@ const exportToXLSX = (reportMeta: any, e: any) => {
 }
 
 const exportToDOCX = (reportMeta: any, rawData: any) => {
-  exportToWord(reportMeta, formatData(rawData), reportName)
+  exportToWord(reportMeta, formatData(rawData, reportMeta), reportName)
 }
 
 export { exportToPDF, exportToXLSX, exportToDOCX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.ts
index c304cc9..d9937cb 100644
--- a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.ts
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_KeluhanBelumSelesai.ts
@@ -12,42 +12,105 @@ const reportName = 'Rekapitulasi Keluhan Belum Selesai'
 const fontSize = 5
 const detailFontSize = 3
 
-const groupingData = (data: any) => {
-  const groupedData: any = {}
-
-  data.forEach((item: any) => {
-    const { nama_regional } = item
-
-    if (!groupedData[nama_regional]) {
-      groupedData[nama_regional] = { data: [] }
+const getGroupParent = (reportMeta: any) => {
+  if (reportMeta.ulp.id != 0) {
+    return {
+      parent: reportMeta.ulp.name,
+      summaryName: reportMeta.ulp.name,
+      summaryKey: 'nama_ulp'
     }
-
-    groupedData[nama_regional].data.push(item)
-  })
-
-  for (const regional in groupedData) {
-    const data = groupedData[regional].data
-
-    data.forEach((item: any) => {
-      if (!groupedData[regional].summary) {
-        groupedData[regional].summary = {
-          jumlah_keluhan: 0,
-          jumlah_informasi: 0,
-          total: 0
-        }
-      }
-
-      groupedData[regional].summary.jumlah_keluhan += item.jumlah_keluhan
-      groupedData[regional].summary.jumlah_informasi += item.jumlah_informasi
-      groupedData[regional].summary.total += item.total
-    })
   }
 
-  return groupedData
+  if (reportMeta.up3.id != 0) {
+    return {
+      parent: reportMeta.up3.name,
+      summaryName: reportMeta.up3.name,
+      summaryKey: 'nama_up3'
+    }
+  }
+
+  if (reportMeta.uid.id != 0) {
+    return {
+      parent: reportMeta.uid.name,
+      summaryName: reportMeta.uid.name,
+      summaryKey: 'nama_uid'
+    }
+  }
+
+  if (reportMeta.regional.id != 0) {
+    return {
+      parent: reportMeta.regional.name,
+      summaryName: reportMeta.regional.name,
+      summaryKey: 'nama_regional'
+    }
+  }
+
+  return ''
 }
 
-const formatData = (rawData: any) => {
-  const data = groupingData(rawData)
+const groupingData = (data: any, reportMeta: any) => {
+  const groupedData: any = {}
+
+  if (reportMeta.regional.id == 0) {
+    data.forEach((item: any) => {
+      const { nama_regional } = item
+
+      if (!groupedData[nama_regional]) {
+        groupedData[nama_regional] = { data: [] }
+      }
+
+      groupedData[nama_regional].data.push(item)
+    })
+
+    for (const regional in groupedData) {
+      const data = groupedData[regional].data
+
+      data.forEach((item: any) => {
+        if (!groupedData[regional].summary) {
+          groupedData[regional].summary = {
+            jumlah_keluhan: 0,
+            jumlah_informasi: 0,
+            total: 0
+          }
+        }
+
+        groupedData[regional].summary.jumlah_keluhan += item.jumlah_keluhan
+        groupedData[regional].summary.jumlah_informasi += item.jumlah_informasi
+        groupedData[regional].summary.total += item.total
+      })
+    }
+
+    return groupedData
+  } else {
+    const groupParent = getGroupParent(reportMeta)
+
+    if (groupParent === '') {
+      return {
+        data,
+        parent: '',
+        summaryName: ''
+      }
+    }
+
+    data.forEach((item: any) => {
+      const group = item[groupParent.summaryKey]
+
+      if (!groupedData[group]) {
+        groupedData[group] = []
+      }
+
+      groupedData[group].push(item)
+    })
+
+    return {
+      data: groupedData,
+      parent: groupParent.parent,
+      summaryName: groupParent.summaryName
+    }
+  }
+}
+
+const formatData = (rawData: any, reportMeta: any) => {
   const formattedData: any = []
 
   const total: any = {
@@ -56,33 +119,63 @@ const formatData = (rawData: any) => {
     total: 0
   }
 
-  formattedData.push([{ content: 'NASIONAL', colSpan: 5, styles: { fontStyle: 'bold' } }])
+  if (reportMeta.regional.id == 0) {
+    const data = groupingData(rawData, reportMeta)
 
-  let no = 1
-  for (const regional in data) {
-    const summary = data[regional].summary
+    formattedData.push([{ content: 'NASIONAL', colSpan: 5, styles: { fontStyle: 'bold' } }])
+
+    let no = 1
+    for (const regional in data) {
+      const summary = data[regional].summary
+
+      formattedData.push([
+        { content: no++, styles: { halign: 'right' } },
+        regional,
+        formatNumber(summary.jumlah_keluhan),
+        formatNumber(summary.jumlah_informasi),
+        formatNumber(summary.total)
+      ])
+
+      total.jumlah_keluhan += summary.jumlah_keluhan
+      total.jumlah_informasi += summary.jumlah_informasi
+      total.total += summary.total
+    }
 
     formattedData.push([
-      { content: no++, styles: { halign: 'right' } },
-      regional,
-      formatNumber(summary.jumlah_keluhan),
-      formatNumber(summary.jumlah_informasi),
-      formatNumber(summary.total)
+      { content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } },
+      formatNumber(total.jumlah_keluhan),
+      formatNumber(total.jumlah_informasi),
+      formatNumber(total.total)
     ])
 
-    total.jumlah_keluhan += summary.jumlah_keluhan
-    total.jumlah_informasi += summary.jumlah_informasi
-    total.total += summary.total
+    return formattedData
+  } else {
+    const tempData = groupingData(rawData, reportMeta)
+    const data = tempData.data[tempData.summaryName] || tempData.data
+    const formattedData: any = []
+
+    let parentName = tempData.parent
+    let summaryName = tempData.summaryName ? tempData.summaryName : 'Seluruh Unit'
+
+    data.forEach((item: any) => {
+      total.jumlah_keluhan += item.jumlah_keluhan
+      total.jumlah_informasi += item.jumlah_informasi
+      total.total += item.total
+    })
+
+    formattedData.push([{ content: parentName, colSpan: 5, styles: { fontStyle: 'bold' } }])
+
+    const result = [
+      formatNumber(total.jumlah_keluhan),
+      formatNumber(total.jumlah_informasi),
+      formatNumber(total.total)
+    ]
+
+    formattedData.push([{ content: '1', styles: { halign: 'right' } }, summaryName, ...result])
+    formattedData.push([{ content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } }, ...result])
+
+    return formattedData
   }
-
-  formattedData.push([
-    { content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } },
-    formatNumber(total.jumlah_keluhan),
-    formatNumber(total.jumlah_informasi),
-    formatNumber(total.total)
-  ])
-
-  return formattedData
 }
 
 const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
@@ -90,7 +183,7 @@ const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) =>
   const date = new Date().getDate()
   const month = new Date().toLocaleString('id-ID', { month: 'long' })
   const year = new Date().getFullYear()
-  const data = formatData(rawData)
+  const data = formatData(rawData, reportMeta)
   const doc = new jsPDF({
     orientation: 'landscape'
   })
@@ -475,7 +568,7 @@ const exportDetailToXLSX = (reportMeta: any, e: any) => {
 }
 
 const exportToDOCX = (reportMeta: any, rawData: any) => {
-  exportToWord(reportMeta, formatData(rawData), reportName)
+  exportToWord(reportMeta, formatData(rawData, reportMeta), reportName)
 }
 
 const exportDetailToDOCX = (reportMeta: any, rawData: any) => {
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.ts
index 62a5f7b..30528a4 100644
--- a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.ts
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_LaporUlangKeluhan.ts
@@ -11,48 +11,111 @@ import { exportToWord } from './doc/MonalisaKR_LaporUlangKeluhan'
 const reportName = 'Rekapitulasi Lapor Ulang Keluhan'
 const fontSize = 5
 
-const groupingData = (data: any) => {
-  const groupedData: any = {}
-
-  data.forEach((item: any) => {
-    const { nama_regional } = item
-
-    if (!groupedData[nama_regional]) {
-      groupedData[nama_regional] = { data: [] }
+const getGroupParent = (reportMeta: any) => {
+  if (reportMeta.ulp.id != 0) {
+    return {
+      parent: reportMeta.ulp.name,
+      summaryName: reportMeta.ulp.name,
+      summaryKey: 'nama_ulp'
     }
-
-    groupedData[nama_regional].data.push(item)
-  })
-
-  for (const regional in groupedData) {
-    const data = groupedData[regional].data
-
-    data.forEach((item: any) => {
-      if (!groupedData[regional].summary) {
-        groupedData[regional].summary = {
-          mom_bulan_kemarin: 0,
-          mom_bulan_ini: 0,
-          persen_mom: [],
-          yoy_tahun_kemarin: 0,
-          yoy_tahun_ini: 0,
-          persen_yoy: []
-        }
-      }
-
-      groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
-      groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
-      groupedData[regional].summary.persen_mom.push(item.persen_mom)
-      groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
-      groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
-      groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
-    })
   }
 
-  return groupedData
+  if (reportMeta.up3.id != 0) {
+    return {
+      parent: reportMeta.up3.name,
+      summaryName: reportMeta.up3.name,
+      summaryKey: 'nama_up3'
+    }
+  }
+
+  if (reportMeta.uid.id != 0) {
+    return {
+      parent: reportMeta.uid.name,
+      summaryName: reportMeta.uid.name,
+      summaryKey: 'nama_uid'
+    }
+  }
+
+  if (reportMeta.regional.id != 0) {
+    return {
+      parent: reportMeta.regional.name,
+      summaryName: reportMeta.regional.name,
+      summaryKey: 'nama_regional'
+    }
+  }
+
+  return ''
 }
 
-const formatData = (rawData: any) => {
-  const data = groupingData(rawData)
+const groupingData = (data: any, reportMeta: any) => {
+  const groupedData: any = {}
+
+  if (reportMeta.regional.id == 0) {
+    data.forEach((item: any) => {
+      const { nama_regional } = item
+
+      if (!groupedData[nama_regional]) {
+        groupedData[nama_regional] = { data: [] }
+      }
+
+      groupedData[nama_regional].data.push(item)
+    })
+
+    for (const regional in groupedData) {
+      const data = groupedData[regional].data
+
+      data.forEach((item: any) => {
+        if (!groupedData[regional].summary) {
+          groupedData[regional].summary = {
+            mom_bulan_kemarin: 0,
+            mom_bulan_ini: 0,
+            persen_mom: [],
+            yoy_tahun_kemarin: 0,
+            yoy_tahun_ini: 0,
+            persen_yoy: []
+          }
+        }
+
+        groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
+        groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
+        groupedData[regional].summary.persen_mom.push(item.persen_mom)
+        groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+        groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
+        groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
+      })
+    }
+
+    return groupedData
+  } else {
+    const groupParent = getGroupParent(reportMeta)
+
+    if (groupParent === '') {
+      return {
+        data,
+        parent: '',
+        summaryName: ''
+      }
+    }
+
+    data.forEach((item: any) => {
+      const group = item[groupParent.summaryKey]
+
+      if (!groupedData[group]) {
+        groupedData[group] = []
+      }
+
+      groupedData[group].push(item)
+    })
+
+    return {
+      data: groupedData,
+      parent: groupParent.parent,
+      summaryName: groupParent.summaryName
+    }
+  }
+}
+
+const formatData = (rawData: any, reportMeta: any) => {
   const formattedData: any = []
 
   const total: any = {
@@ -62,56 +125,100 @@ const formatData = (rawData: any) => {
     yoy_tahun_ini: 0
   }
 
-  formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+  if (reportMeta.regional.id == 0) {
+    const data = groupingData(rawData, reportMeta)
 
-  let no = 1
-  for (const regional in data) {
-    const summary = data[regional].summary
+    formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+    let no = 1
+    for (const regional in data) {
+      const summary = data[regional].summary
+
+      formattedData.push([
+        { content: no++, styles: { halign: 'right' } },
+        regional,
+        formatNumber(summary.mom_bulan_kemarin),
+        formatNumber(summary.mom_bulan_ini),
+        formatPercentage(
+          !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+            ? '0%'
+            : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) *
+                100
+        ),
+        formatNumber(summary.yoy_tahun_kemarin),
+        formatNumber(summary.yoy_tahun_ini),
+        formatPercentage(
+          !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+            ? '0%'
+            : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) *
+                100
+        )
+      ])
+
+      total.mom_bulan_kemarin += summary.mom_bulan_kemarin
+      total.mom_bulan_ini += summary.mom_bulan_ini
+      total.yoy_tahun_kemarin += summary.yoy_tahun_kemarin
+      total.yoy_tahun_ini += summary.yoy_tahun_ini
+    }
 
     formattedData.push([
-      { content: no++, styles: { halign: 'right' } },
-      regional,
-      formatNumber(summary.mom_bulan_kemarin),
-      formatNumber(summary.mom_bulan_ini),
+      { content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } },
+      formatNumber(total.mom_bulan_kemarin),
+      formatNumber(total.mom_bulan_ini),
       formatPercentage(
-        !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+        !total.mom_bulan_ini || !total.mom_bulan_kemarin
           ? '0%'
-          : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) * 100
+          : ((total.mom_bulan_kemarin - total.mom_bulan_ini) / total.mom_bulan_kemarin) * 100
       ),
-      formatNumber(summary.yoy_tahun_kemarin),
-      formatNumber(summary.yoy_tahun_ini),
+      formatNumber(total.yoy_tahun_kemarin),
+      formatNumber(total.yoy_tahun_ini),
       formatPercentage(
-        !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+        !total.yoy_tahun_ini || !total.yoy_tahun_kemarin
           ? '0%'
-          : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) * 100
+          : ((total.yoy_tahun_kemarin - total.yoy_tahun_ini) / total.yoy_tahun_kemarin) * 100
       )
     ])
 
-    total.mom_bulan_kemarin += summary.mom_bulan_kemarin
-    total.mom_bulan_ini += summary.mom_bulan_ini
-    total.yoy_tahun_kemarin += summary.yoy_tahun_kemarin
-    total.yoy_tahun_ini += summary.yoy_tahun_ini
+    return formattedData
+  } else {
+    const tempData = groupingData(rawData, reportMeta)
+    const data = tempData.data[tempData.summaryName] || tempData.data
+    const formattedData: any = []
+
+    let parentName = tempData.parent
+    let summaryName = tempData.summaryName ? tempData.summaryName : 'Seluruh Unit'
+
+    data.forEach((item: any) => {
+      total.mom_bulan_kemarin += item.mom_bulan_kemarin
+      total.mom_bulan_ini += item.mom_bulan_ini
+      total.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+      total.yoy_tahun_ini += item.yoy_tahun_ini
+    })
+
+    formattedData.push([{ content: parentName, colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+    const result = [
+      formatNumber(total.mom_bulan_kemarin),
+      formatNumber(total.mom_bulan_ini),
+      formatPercentage(
+        !total.mom_bulan_ini || !total.mom_bulan_kemarin
+          ? '0%'
+          : ((total.mom_bulan_kemarin - total.mom_bulan_ini) / total.mom_bulan_kemarin) * 100
+      ),
+      formatNumber(total.yoy_tahun_kemarin),
+      formatNumber(total.yoy_tahun_ini),
+      formatPercentage(
+        !total.yoy_tahun_ini || !total.yoy_tahun_kemarin
+          ? '0%'
+          : ((total.yoy_tahun_kemarin - total.yoy_tahun_ini) / total.yoy_tahun_kemarin) * 100
+      )
+    ]
+
+    formattedData.push([{ content: '1', styles: { halign: 'right' } }, summaryName, ...result])
+    formattedData.push([{ content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } }, ...result])
+
+    return formattedData
   }
-
-  formattedData.push([
-    { content: 'TOTAL', colSpan: 2, styles: { fontStyle: 'bold' } },
-    formatNumber(total.mom_bulan_kemarin),
-    formatNumber(total.mom_bulan_ini),
-    formatPercentage(
-      !total.mom_bulan_ini || !total.mom_bulan_kemarin
-        ? '0%'
-        : ((total.mom_bulan_kemarin - total.mom_bulan_ini) / total.mom_bulan_kemarin) * 100
-    ),
-    formatNumber(total.yoy_tahun_kemarin),
-    formatNumber(total.yoy_tahun_ini),
-    formatPercentage(
-      !total.yoy_tahun_ini || !total.yoy_tahun_kemarin
-        ? '0%'
-        : ((total.yoy_tahun_kemarin - total.yoy_tahun_ini) / total.yoy_tahun_kemarin) * 100
-    )
-  ])
-
-  return formattedData
 }
 
 const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
@@ -119,7 +226,7 @@ const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) =>
   const date = new Date().getDate()
   const month = new Date().toLocaleString('id-ID', { month: 'long' })
   const year = new Date().getFullYear()
-  const data = formatData(rawData)
+  const data = formatData(rawData, reportMeta)
   const doc = new jsPDF({
     orientation: 'landscape'
   })
@@ -358,7 +465,7 @@ const exportToXLSX = (reportMeta: any, e: any) => {
 }
 
 const exportToDOCX = (reportMeta: any, rawData: any) => {
-  exportToWord(reportMeta, formatData(rawData), reportName)
+  exportToWord(reportMeta, formatData(rawData, reportMeta), reportName)
 }
 
 export { exportToPDF, exportToXLSX, exportToDOCX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.ts
index bf0b284..5ffe0f3 100644
--- a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.ts
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_RecoveryTimeKeluhan.ts
@@ -11,48 +11,111 @@ import { exportToWord } from './doc/MonalisaKR_RecoveryTimeKeluhan'
 const reportName = 'Recovery Time (RCT) Keluhan'
 const fontSize = 5
 
-const groupingData = (data: any) => {
-  const groupedData: any = {}
-
-  data.forEach((item: any) => {
-    const { nama_regional } = item
-
-    if (!groupedData[nama_regional]) {
-      groupedData[nama_regional] = { data: [] }
+const getGroupParent = (reportMeta: any) => {
+  if (reportMeta.ulp.id != 0) {
+    return {
+      parent: reportMeta.ulp.name,
+      summaryName: reportMeta.ulp.name,
+      summaryKey: 'nama_ulp'
     }
-
-    groupedData[nama_regional].data.push(item)
-  })
-
-  for (const regional in groupedData) {
-    const data = groupedData[regional].data
-
-    data.forEach((item: any) => {
-      if (!groupedData[regional].summary) {
-        groupedData[regional].summary = {
-          mom_bulan_kemarin: 0,
-          mom_bulan_ini: 0,
-          persen_mom: [],
-          yoy_tahun_kemarin: 0,
-          yoy_tahun_ini: 0,
-          persen_yoy: []
-        }
-      }
-
-      groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
-      groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
-      groupedData[regional].summary.persen_mom.push(item.persen_mom)
-      groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
-      groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
-      groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
-    })
   }
 
-  return groupedData
+  if (reportMeta.up3.id != 0) {
+    return {
+      parent: reportMeta.up3.name,
+      summaryName: reportMeta.up3.name,
+      summaryKey: 'nama_up3'
+    }
+  }
+
+  if (reportMeta.uid.id != 0) {
+    return {
+      parent: reportMeta.uid.name,
+      summaryName: reportMeta.uid.name,
+      summaryKey: 'nama_uid'
+    }
+  }
+
+  if (reportMeta.regional.id != 0) {
+    return {
+      parent: reportMeta.regional.name,
+      summaryName: reportMeta.regional.name,
+      summaryKey: 'nama_regional'
+    }
+  }
+
+  return ''
 }
 
-const formatData = (rawData: any) => {
-  const data = groupingData(rawData)
+const groupingData = (data: any, reportMeta: any) => {
+  const groupedData: any = {}
+
+  if (reportMeta.regional.id == 0) {
+    data.forEach((item: any) => {
+      const { nama_regional } = item
+
+      if (!groupedData[nama_regional]) {
+        groupedData[nama_regional] = { data: [] }
+      }
+
+      groupedData[nama_regional].data.push(item)
+    })
+
+    for (const regional in groupedData) {
+      const data = groupedData[regional].data
+
+      data.forEach((item: any) => {
+        if (!groupedData[regional].summary) {
+          groupedData[regional].summary = {
+            mom_bulan_kemarin: 0,
+            mom_bulan_ini: 0,
+            persen_mom: [],
+            yoy_tahun_kemarin: 0,
+            yoy_tahun_ini: 0,
+            persen_yoy: []
+          }
+        }
+
+        groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
+        groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
+        groupedData[regional].summary.persen_mom.push(item.persen_mom)
+        groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+        groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
+        groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
+      })
+    }
+
+    return groupedData
+  } else {
+    const groupParent = getGroupParent(reportMeta)
+
+    if (groupParent === '') {
+      return {
+        data,
+        parent: '',
+        summaryName: ''
+      }
+    }
+
+    data.forEach((item: any) => {
+      const group = item[groupParent.summaryKey]
+
+      if (!groupedData[group]) {
+        groupedData[group] = []
+      }
+
+      groupedData[group].push(item)
+    })
+
+    return {
+      data: groupedData,
+      parent: groupParent.parent,
+      summaryName: groupParent.summaryName
+    }
+  }
+}
+
+const formatData = (rawData: any, reportMeta: any) => {
   const formattedData: any = []
 
   const total: any = {
@@ -62,67 +125,126 @@ const formatData = (rawData: any) => {
     yoy_tahun_ini: []
   }
 
-  formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+  if (reportMeta.regional.id == 0) {
+    const data = groupingData(rawData, reportMeta)
+    const formattedData: any = []
 
-  let no = 1
-  for (const regional in data) {
-    const summary = data[regional].summary
+    formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+    let no = 1
+    for (const regional in data) {
+      const summary = data[regional].summary
+
+      formattedData.push([
+        { content: no++, styles: { halign: 'right' } },
+        regional,
+        formatNumber(summary.mom_bulan_kemarin),
+        formatNumber(summary.mom_bulan_ini),
+        formatPercentage(
+          !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+            ? '0%'
+            : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) *
+                100
+        ),
+        formatNumber(summary.yoy_tahun_kemarin),
+        formatNumber(summary.yoy_tahun_ini),
+        formatPercentage(
+          !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+            ? '0%'
+            : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) *
+                100
+        )
+      ])
+
+      total.mom_bulan_kemarin.push(summary.mom_bulan_kemarin)
+      total.mom_bulan_ini.push(summary.mom_bulan_ini)
+      total.yoy_tahun_kemarin.push(summary.yoy_tahun_kemarin)
+      total.yoy_tahun_ini.push(summary.yoy_tahun_ini)
+    }
+
+    const totalMoMBulanKemarin =
+      total.mom_bulan_kemarin.reduce((a: number, b: number) => a + b, 0) /
+      total.mom_bulan_kemarin.length
+    const totalMoMBulanIni =
+      total.mom_bulan_ini.reduce((a: number, b: number) => a + b, 0) / total.mom_bulan_ini.length
+    const totalYoYTahunKemarin =
+      total.yoy_tahun_kemarin.reduce((a: number, b: number) => a + b, 0) /
+      total.yoy_tahun_kemarin.length
+    const totalYoYTahunIni =
+      total.yoy_tahun_ini.reduce((a: number, b: number) => a + b, 0) / total.yoy_tahun_ini.length
 
     formattedData.push([
-      { content: no++, styles: { halign: 'right' } },
-      regional,
-      formatNumber(summary.mom_bulan_kemarin),
-      formatNumber(summary.mom_bulan_ini),
+      { content: 'RATA-RATA', colSpan: 2, styles: { fontStyle: 'bold' } },
+      formatNumber(totalMoMBulanKemarin),
+      formatNumber(totalMoMBulanIni),
       formatPercentage(
-        !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+        !totalMoMBulanIni || !totalMoMBulanKemarin
           ? '0%'
-          : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) * 100
+          : ((totalMoMBulanKemarin - totalMoMBulanIni) / totalMoMBulanKemarin) * 100
       ),
-      formatNumber(summary.yoy_tahun_kemarin),
-      formatNumber(summary.yoy_tahun_ini),
+      formatNumber(totalYoYTahunKemarin),
+      formatNumber(totalYoYTahunIni),
       formatPercentage(
-        !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+        !totalYoYTahunIni || !totalYoYTahunKemarin
           ? '0%'
-          : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) * 100
+          : ((totalYoYTahunKemarin - totalYoYTahunIni) / totalYoYTahunKemarin) * 100
       )
     ])
 
-    total.mom_bulan_kemarin.push(summary.mom_bulan_kemarin)
-    total.mom_bulan_ini.push(summary.mom_bulan_ini)
-    total.yoy_tahun_kemarin.push(summary.yoy_tahun_kemarin)
-    total.yoy_tahun_ini.push(summary.yoy_tahun_ini)
+    return formattedData
+  } else {
+    const tempData = groupingData(rawData, reportMeta)
+    const data = tempData.data[tempData.summaryName] || tempData.data
+    const formattedData: any = []
+
+    let parentName = tempData.parent
+    let summaryName = tempData.summaryName ? tempData.summaryName : 'Seluruh Unit'
+
+    data.forEach((item: any) => {
+      total.mom_bulan_kemarin.push(item.mom_bulan_kemarin)
+      total.mom_bulan_ini.push(item.mom_bulan_ini)
+      total.yoy_tahun_kemarin.push(item.yoy_tahun_kemarin)
+      total.yoy_tahun_ini.push(item.yoy_tahun_ini)
+    })
+
+    const totalMoMBulanKemarin =
+      total.mom_bulan_kemarin.reduce((a: number, b: number) => a + b, 0) /
+      total.mom_bulan_kemarin.length
+    const totalMoMBulanIni =
+      total.mom_bulan_ini.reduce((a: number, b: number) => a + b, 0) / total.mom_bulan_ini.length
+    const totalYoYTahunKemarin =
+      total.yoy_tahun_kemarin.reduce((a: number, b: number) => a + b, 0) /
+      total.yoy_tahun_kemarin.length
+    const totalYoYTahunIni =
+      total.yoy_tahun_ini.reduce((a: number, b: number) => a + b, 0) / total.yoy_tahun_ini.length
+
+    formattedData.push([{ content: parentName, colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+    const result = [
+      formatNumber(totalMoMBulanKemarin),
+      formatNumber(totalMoMBulanIni),
+      formatPercentage(
+        !totalMoMBulanIni || !totalMoMBulanKemarin
+          ? '0%'
+          : ((totalMoMBulanKemarin - totalMoMBulanIni) / totalMoMBulanKemarin) * 100
+      ),
+      formatNumber(totalYoYTahunKemarin),
+      formatNumber(totalYoYTahunIni),
+      formatPercentage(
+        !totalYoYTahunIni || !totalYoYTahunKemarin
+          ? '0%'
+          : ((totalYoYTahunKemarin - totalYoYTahunIni) / totalYoYTahunKemarin) * 100
+      )
+    ]
+
+    formattedData.push([{ content: '1', styles: { halign: 'right' } }, summaryName, ...result])
+    formattedData.push([
+      { content: 'RATA-RATA', colSpan: 2, styles: { fontStyle: 'bold' } },
+      ...result
+    ])
+
+    return formattedData
   }
-
-  const totalMoMBulanKemarin =
-    total.mom_bulan_kemarin.reduce((a: number, b: number) => a + b, 0) /
-    total.mom_bulan_kemarin.length
-  const totalMoMBulanIni =
-    total.mom_bulan_ini.reduce((a: number, b: number) => a + b, 0) / total.mom_bulan_ini.length
-  const totalYoYTahunKemarin =
-    total.yoy_tahun_kemarin.reduce((a: number, b: number) => a + b, 0) /
-    total.yoy_tahun_kemarin.length
-  const totalYoYTahunIni =
-    total.yoy_tahun_ini.reduce((a: number, b: number) => a + b, 0) / total.yoy_tahun_ini.length
-
-  formattedData.push([
-    { content: 'RATA-RATA', colSpan: 2, styles: { fontStyle: 'bold' } },
-    formatNumber(totalMoMBulanKemarin),
-    formatNumber(totalMoMBulanIni),
-    formatPercentage(
-      !totalMoMBulanIni || !totalMoMBulanKemarin
-        ? '0%'
-        : ((totalMoMBulanKemarin - totalMoMBulanIni) / totalMoMBulanKemarin) * 100
-    ),
-    formatNumber(totalYoYTahunKemarin),
-    formatNumber(totalYoYTahunIni),
-    formatPercentage(
-      !totalYoYTahunIni || !totalYoYTahunKemarin
-        ? '0%'
-        : ((totalYoYTahunKemarin - totalYoYTahunIni) / totalYoYTahunKemarin) * 100
-    )
-  ])
-
-  return formattedData
 }
 
 const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
@@ -130,7 +252,7 @@ const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) =>
   const date = new Date().getDate()
   const month = new Date().toLocaleString('id-ID', { month: 'long' })
   const year = new Date().getFullYear()
-  const data = formatData(rawData)
+  const data = formatData(rawData, reportMeta)
   const doc = new jsPDF({
     orientation: 'landscape'
   })
@@ -369,7 +491,7 @@ const exportToXLSX = (reportMeta: any, e: any) => {
 }
 
 const exportToDOCX = (reportMeta: any, rawData: any) => {
-  exportToWord(reportMeta, formatData(rawData), reportName)
+  exportToWord(reportMeta, formatData(rawData, reportMeta), reportName)
 }
 
 export { exportToPDF, exportToXLSX, exportToDOCX }
diff --git a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.ts b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.ts
index c9bcfb3..4c84406 100644
--- a/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.ts
+++ b/src/report/Monalisa/Keluhan/Rekap/MonalisaKR_ResponseTimeKeluhan.ts
@@ -11,48 +11,111 @@ import { exportToWord } from './doc/MonalisaKR_ResponseTimeKeluhan'
 const reportName = 'Response Time (RPT) Keluhan'
 const fontSize = 5
 
-const groupingData = (data: any) => {
-  const groupedData: any = {}
-
-  data.forEach((item: any) => {
-    const { nama_regional } = item
-
-    if (!groupedData[nama_regional]) {
-      groupedData[nama_regional] = { data: [] }
+const getGroupParent = (reportMeta: any) => {
+  if (reportMeta.ulp.id != 0) {
+    return {
+      parent: reportMeta.ulp.name,
+      summaryName: reportMeta.ulp.name,
+      summaryKey: 'nama_ulp'
     }
-
-    groupedData[nama_regional].data.push(item)
-  })
-
-  for (const regional in groupedData) {
-    const data = groupedData[regional].data
-
-    data.forEach((item: any) => {
-      if (!groupedData[regional].summary) {
-        groupedData[regional].summary = {
-          mom_bulan_kemarin: 0,
-          mom_bulan_ini: 0,
-          persen_mom: [],
-          yoy_tahun_kemarin: 0,
-          yoy_tahun_ini: 0,
-          persen_yoy: []
-        }
-      }
-
-      groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
-      groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
-      groupedData[regional].summary.persen_mom.push(item.persen_mom)
-      groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
-      groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
-      groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
-    })
   }
 
-  return groupedData
+  if (reportMeta.up3.id != 0) {
+    return {
+      parent: reportMeta.up3.name,
+      summaryName: reportMeta.up3.name,
+      summaryKey: 'nama_up3'
+    }
+  }
+
+  if (reportMeta.uid.id != 0) {
+    return {
+      parent: reportMeta.uid.name,
+      summaryName: reportMeta.uid.name,
+      summaryKey: 'nama_uid'
+    }
+  }
+
+  if (reportMeta.regional.id != 0) {
+    return {
+      parent: reportMeta.regional.name,
+      summaryName: reportMeta.regional.name,
+      summaryKey: 'nama_regional'
+    }
+  }
+
+  return ''
 }
 
-const formatData = (rawData: any) => {
-  const data = groupingData(rawData)
+const groupingData = (data: any, reportMeta: any) => {
+  const groupedData: any = {}
+
+  if (reportMeta.regional.id == 0) {
+    data.forEach((item: any) => {
+      const { nama_regional } = item
+
+      if (!groupedData[nama_regional]) {
+        groupedData[nama_regional] = { data: [] }
+      }
+
+      groupedData[nama_regional].data.push(item)
+    })
+
+    for (const regional in groupedData) {
+      const data = groupedData[regional].data
+
+      data.forEach((item: any) => {
+        if (!groupedData[regional].summary) {
+          groupedData[regional].summary = {
+            mom_bulan_kemarin: 0,
+            mom_bulan_ini: 0,
+            persen_mom: [],
+            yoy_tahun_kemarin: 0,
+            yoy_tahun_ini: 0,
+            persen_yoy: []
+          }
+        }
+
+        groupedData[regional].summary.mom_bulan_kemarin += item.mom_bulan_kemarin
+        groupedData[regional].summary.mom_bulan_ini += item.mom_bulan_ini
+        groupedData[regional].summary.persen_mom.push(item.persen_mom)
+        groupedData[regional].summary.yoy_tahun_kemarin += item.yoy_tahun_kemarin
+        groupedData[regional].summary.yoy_tahun_ini += item.yoy_tahun_ini
+        groupedData[regional].summary.persen_yoy.push(item.persen_yoy)
+      })
+    }
+
+    return groupedData
+  } else {
+    const groupParent = getGroupParent(reportMeta)
+
+    if (groupParent === '') {
+      return {
+        data,
+        parent: '',
+        summaryName: ''
+      }
+    }
+
+    data.forEach((item: any) => {
+      const group = item[groupParent.summaryKey]
+
+      if (!groupedData[group]) {
+        groupedData[group] = []
+      }
+
+      groupedData[group].push(item)
+    })
+
+    return {
+      data: groupedData,
+      parent: groupParent.parent,
+      summaryName: groupParent.summaryName
+    }
+  }
+}
+
+const formatData = (rawData: any, reportMeta: any) => {
   const formattedData: any = []
 
   const total: any = {
@@ -62,67 +125,126 @@ const formatData = (rawData: any) => {
     yoy_tahun_ini: []
   }
 
-  formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+  if (reportMeta.regional.id == 0) {
+    const data = groupingData(rawData, reportMeta)
+    const formattedData: any = []
 
-  let no = 1
-  for (const regional in data) {
-    const summary = data[regional].summary
+    formattedData.push([{ content: 'NASIONAL', colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+    let no = 1
+    for (const regional in data) {
+      const summary = data[regional].summary
+
+      formattedData.push([
+        { content: no++, styles: { halign: 'right' } },
+        regional,
+        formatNumber(summary.mom_bulan_kemarin),
+        formatNumber(summary.mom_bulan_ini),
+        formatPercentage(
+          !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+            ? '0%'
+            : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) *
+                100
+        ),
+        formatNumber(summary.yoy_tahun_kemarin),
+        formatNumber(summary.yoy_tahun_ini),
+        formatPercentage(
+          !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+            ? '0%'
+            : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) *
+                100
+        )
+      ])
+
+      total.mom_bulan_kemarin.push(summary.mom_bulan_kemarin)
+      total.mom_bulan_ini.push(summary.mom_bulan_ini)
+      total.yoy_tahun_kemarin.push(summary.yoy_tahun_kemarin)
+      total.yoy_tahun_ini.push(summary.yoy_tahun_ini)
+    }
+
+    const totalMoMBulanKemarin =
+      total.mom_bulan_kemarin.reduce((a: number, b: number) => a + b, 0) /
+      total.mom_bulan_kemarin.length
+    const totalMoMBulanIni =
+      total.mom_bulan_ini.reduce((a: number, b: number) => a + b, 0) / total.mom_bulan_ini.length
+    const totalYoYTahunKemarin =
+      total.yoy_tahun_kemarin.reduce((a: number, b: number) => a + b, 0) /
+      total.yoy_tahun_kemarin.length
+    const totalYoYTahunIni =
+      total.yoy_tahun_ini.reduce((a: number, b: number) => a + b, 0) / total.yoy_tahun_ini.length
 
     formattedData.push([
-      { content: no++, styles: { halign: 'right' } },
-      regional,
-      formatNumber(summary.mom_bulan_kemarin),
-      formatNumber(summary.mom_bulan_ini),
+      { content: 'RATA-RATA', colSpan: 2, styles: { fontStyle: 'bold' } },
+      formatNumber(totalMoMBulanKemarin),
+      formatNumber(totalMoMBulanIni),
       formatPercentage(
-        !summary.mom_bulan_ini || !summary.mom_bulan_kemarin
+        !totalMoMBulanIni || !totalMoMBulanKemarin
           ? '0%'
-          : ((summary.mom_bulan_kemarin - summary.mom_bulan_ini) / summary.mom_bulan_kemarin) * 100
+          : ((totalMoMBulanKemarin - totalMoMBulanIni) / totalMoMBulanKemarin) * 100
       ),
-      formatNumber(summary.yoy_tahun_kemarin),
-      formatNumber(summary.yoy_tahun_ini),
+      formatNumber(totalYoYTahunKemarin),
+      formatNumber(totalYoYTahunIni),
       formatPercentage(
-        !summary.yoy_tahun_ini || !summary.yoy_tahun_kemarin
+        !totalYoYTahunIni || !totalYoYTahunKemarin
           ? '0%'
-          : ((summary.yoy_tahun_kemarin - summary.yoy_tahun_ini) / summary.yoy_tahun_kemarin) * 100
+          : ((totalYoYTahunKemarin - totalYoYTahunIni) / totalYoYTahunKemarin) * 100
       )
     ])
 
-    total.mom_bulan_kemarin.push(summary.mom_bulan_kemarin)
-    total.mom_bulan_ini.push(summary.mom_bulan_ini)
-    total.yoy_tahun_kemarin.push(summary.yoy_tahun_kemarin)
-    total.yoy_tahun_ini.push(summary.yoy_tahun_ini)
+    return formattedData
+  } else {
+    const tempData = groupingData(rawData, reportMeta)
+    const data = tempData.data[tempData.summaryName] || tempData.data
+    const formattedData: any = []
+
+    let parentName = tempData.parent
+    let summaryName = tempData.summaryName ? tempData.summaryName : 'Seluruh Unit'
+
+    data.forEach((item: any) => {
+      total.mom_bulan_kemarin.push(item.mom_bulan_kemarin)
+      total.mom_bulan_ini.push(item.mom_bulan_ini)
+      total.yoy_tahun_kemarin.push(item.yoy_tahun_kemarin)
+      total.yoy_tahun_ini.push(item.yoy_tahun_ini)
+    })
+
+    const totalMoMBulanKemarin =
+      total.mom_bulan_kemarin.reduce((a: number, b: number) => a + b, 0) /
+      total.mom_bulan_kemarin.length
+    const totalMoMBulanIni =
+      total.mom_bulan_ini.reduce((a: number, b: number) => a + b, 0) / total.mom_bulan_ini.length
+    const totalYoYTahunKemarin =
+      total.yoy_tahun_kemarin.reduce((a: number, b: number) => a + b, 0) /
+      total.yoy_tahun_kemarin.length
+    const totalYoYTahunIni =
+      total.yoy_tahun_ini.reduce((a: number, b: number) => a + b, 0) / total.yoy_tahun_ini.length
+
+    formattedData.push([{ content: parentName, colSpan: 7, styles: { fontStyle: 'bold' } }])
+
+    const result = [
+      formatNumber(totalMoMBulanKemarin),
+      formatNumber(totalMoMBulanIni),
+      formatPercentage(
+        !totalMoMBulanIni || !totalMoMBulanKemarin
+          ? '0%'
+          : ((totalMoMBulanKemarin - totalMoMBulanIni) / totalMoMBulanKemarin) * 100
+      ),
+      formatNumber(totalYoYTahunKemarin),
+      formatNumber(totalYoYTahunIni),
+      formatPercentage(
+        !totalYoYTahunIni || !totalYoYTahunKemarin
+          ? '0%'
+          : ((totalYoYTahunKemarin - totalYoYTahunIni) / totalYoYTahunKemarin) * 100
+      )
+    ]
+
+    formattedData.push([{ content: '1', styles: { halign: 'right' } }, summaryName, ...result])
+    formattedData.push([
+      { content: 'RATA-RATA', colSpan: 2, styles: { fontStyle: 'bold' } },
+      ...result
+    ])
+
+    return formattedData
   }
-
-  const totalMoMBulanKemarin =
-    total.mom_bulan_kemarin.reduce((a: number, b: number) => a + b, 0) /
-    total.mom_bulan_kemarin.length
-  const totalMoMBulanIni =
-    total.mom_bulan_ini.reduce((a: number, b: number) => a + b, 0) / total.mom_bulan_ini.length
-  const totalYoYTahunKemarin =
-    total.yoy_tahun_kemarin.reduce((a: number, b: number) => a + b, 0) /
-    total.yoy_tahun_kemarin.length
-  const totalYoYTahunIni =
-    total.yoy_tahun_ini.reduce((a: number, b: number) => a + b, 0) / total.yoy_tahun_ini.length
-
-  formattedData.push([
-    { content: 'RATA-RATA', colSpan: 2, styles: { fontStyle: 'bold' } },
-    formatNumber(totalMoMBulanKemarin),
-    formatNumber(totalMoMBulanIni),
-    formatPercentage(
-      !totalMoMBulanIni || !totalMoMBulanKemarin
-        ? '0%'
-        : ((totalMoMBulanKemarin - totalMoMBulanIni) / totalMoMBulanKemarin) * 100
-    ),
-    formatNumber(totalYoYTahunKemarin),
-    formatNumber(totalYoYTahunIni),
-    formatPercentage(
-      !totalYoYTahunIni || !totalYoYTahunKemarin
-        ? '0%'
-        : ((totalYoYTahunKemarin - totalYoYTahunIni) / totalYoYTahunKemarin) * 100
-    )
-  ])
-
-  return formattedData
 }
 
 const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) => {
@@ -130,7 +252,7 @@ const exportToPDF = (reportMeta: any, rawData: any, preview: boolean = false) =>
   const date = new Date().getDate()
   const month = new Date().toLocaleString('id-ID', { month: 'long' })
   const year = new Date().getFullYear()
-  const data = formatData(rawData)
+  const data = formatData(rawData, reportMeta)
   const doc = new jsPDF({
     orientation: 'landscape'
   })
@@ -369,7 +491,7 @@ const exportToXLSX = (reportMeta: any, e: any) => {
 }
 
 const exportToDOCX = (reportMeta: any, rawData: any) => {
-  exportToWord(reportMeta, formatData(rawData), reportName)
+  exportToWord(reportMeta, formatData(rawData, reportMeta), reportName)
 }
 
 export { exportToPDF, exportToXLSX, exportToDOCX }